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- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic team focused on delivering top-notch technical support for MSP partners.
- Benefits: Enjoy a hybrid work model with mentorship and support for professional certifications.
- Why this job: Grow your tech skills in a fast-paced environment while helping others solve their tech problems.
- Qualifications: Ideal candidates have IT Helpdesk experience; MSP experience is a bonus.
- Other info: Work with technologies like Windows 10, Office 365, and more!
The predicted salary is between 30000 - 42000 £ per year.
First Line Support Engineer – Hybrid
What’s this role about?
As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
MSP experience would be a bonus; if not, an IT Helpdesk/remote support background is a big plus. Strong communication skills are a must.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your Everyday Focus Will Include
- Troubleshooting a range of technical issues experienced by our clients, including the following technologies:
- Windows 10
- Office 365
- Microsoft Office
- Printers and Scanners
- Various customer applications
- Knowledge of Windows Server 2016, 2019
- Network troubleshooting
- Identifying and escalating higher-level issues to a senior engineer
- Being a people person, delivering support in a friendly and positive manner
- Great communication skills, both verbally and in writing
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First Line Support/Helpdesk Engineer - Hybrid employer: Uptime Solutions
Contact Detail:
Uptime Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land First Line Support/Helpdesk Engineer - Hybrid
✨Tip Number 1
Familiarize yourself with the technologies mentioned in the job description, such as Windows 10, Office 365, and basic Windows Server administration. Having hands-on experience or even setting up a home lab can give you practical knowledge that will impress during interviews.
✨Tip Number 2
Highlight any previous experience in IT Helpdesk or remote support roles. Be ready to discuss specific scenarios where you successfully troubleshot issues, as this will demonstrate your problem-solving skills and ability to work under pressure.
✨Tip Number 3
Show your passion for technology and self-development by mentioning any relevant certifications you are pursuing or plan to pursue. This could include CompTIA A+, Microsoft certifications, or any other IT-related qualifications that align with the role.
✨Tip Number 4
Prepare to showcase your communication skills during the interview. Practice explaining technical concepts in simple terms, as you'll need to convey information clearly and positively to clients who may not be tech-savvy.
We think you need these skills to ace First Line Support/Helpdesk Engineer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, especially any roles related to helpdesk or managed service providers. Emphasize your technical skills with Windows 10, Office 365, and network troubleshooting.
Craft a Strong Cover Letter: In your cover letter, express your passion for technology and self-development. Mention how your background aligns with the responsibilities of the First Line Support Engineer role and your eagerness to learn and grow within the company.
Showcase Communication Skills: Since great communication is key for this role, ensure that your application reflects your ability to communicate effectively. Use clear and concise language in your CV and cover letter, and provide examples of how you've successfully supported customers in the past.
Highlight Relevant Certifications: If you have any IT certifications, be sure to include them in your application. If you are pursuing certifications, mention this in your cover letter to show your commitment to professional growth.
How to prepare for a job interview at Uptime Solutions
✨Show Your Passion for Technology
Make sure to express your enthusiasm for technology during the interview. Share examples of how you've kept up with industry trends or any personal projects that showcase your skills.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your analytical abilities.
✨Highlight Communication Skills
Since this role requires great communication, practice explaining complex technical concepts in simple terms. Be ready to demonstrate how you would interact with clients and colleagues in a friendly and positive manner.
✨Research the Company and MSP Environment
Familiarize yourself with the managed service provider landscape and the specific services offered by the company. This knowledge will help you tailor your answers and show that you're genuinely interested in the role.
