Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide 1st line desktop and network support to users and systems.
- Company: Join a leading global provider in the industrial services sector.
- Benefits: Enjoy a competitive salary, bonus, and a comprehensive benefits package.
- Why this job: Kickstart your IT career with excellent progression and development opportunities.
- Qualifications: Previous IT service desk experience and strong communication skills are essential.
- Other info: This role is based in Middlesbrough and offers a dynamic work environment.
The predicted salary is between 18400 - 21000 £ per year.
1st Line Support Analyst £23,000-£25,000 Permanent + Bonus + Benefits Package Middlesbrough This is an excellent opportunity to join a leading global provider and a massive name in the industrial services sector. We are looking for talented individuals to come and join their growing team in Middlesbrough. This is perfect for kickstarting your career in IT and there will be excellent progression and development opportunities available. Role Overview: Provide 1st line desktop and network support to users and systems. Provide 1st line application support and troubleshooting including LAN / WAN and wireless. Prioritise tickets logged according to impact/urgency. Escalate incident tickets via the correct channels when required. Maintain Service management, logging of all incidents, service requests and changes within the system and ensuring they are kept up to date. What You Would Bring: Previous experience working in an IT service desk environment. Clear and confident communication skills. Passion for IT and willingness to learn and develop. Knowledge of Microsoft Windows, Active Directory, Microsoft Office 2016 and 365. Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the …
1st Line Support Analyst employer: Akkodis
Contact Detail:
Akkodis Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Support Analyst
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your knowledge of these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Brush up on your troubleshooting skills, especially for common issues related to Microsoft Windows and Office 365. Having practical examples ready to discuss can show your hands-on experience.
✨Tip Number 3
Practice clear and confident communication. Since this role involves direct interaction with users, being able to explain technical issues in simple terms is crucial.
✨Tip Number 4
Show your passion for IT by discussing any relevant projects or learning experiences you've had. This could include online courses, personal projects, or even volunteer work in tech support.
We think you need these skills to ace 1st Line Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk environments. Emphasize your communication skills and any specific knowledge of Microsoft Windows, Active Directory, and Microsoft Office 2016/365.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT and your willingness to learn. Mention how your previous experiences align with the responsibilities of a 1st Line Support Analyst and express your enthusiasm for joining the team.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to desktop and network support. Include any experience with troubleshooting LAN/WAN issues and managing service requests.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a support role.
How to prepare for a job interview at Akkodis
✨Show Your Passion for IT
Make sure to express your enthusiasm for technology and your eagerness to learn. Share any personal projects or experiences that highlight your interest in IT, as this will resonate well with the interviewers.
✨Demonstrate Communication Skills
Since clear communication is key in a support role, practice explaining technical concepts in simple terms. Be prepared to discuss how you would handle difficult customer interactions or explain solutions to non-technical users.
✨Familiarize Yourself with Common Tools
Brush up on your knowledge of Microsoft Windows, Active Directory, and Office 365. Be ready to answer questions about these tools and possibly troubleshoot common issues during the interview.
✨Understand Ticket Prioritization
Be prepared to discuss how you would prioritize support tickets based on urgency and impact. Think of examples from your past experience where you successfully managed multiple tasks or incidents.
