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- Tasks: Manage client accounts and ensure successful campaign delivery while liaising with various teams.
- Company: Join Inspiring Interns, a dynamic company in the heart of Greater London.
- Benefits: Enjoy competitive pay, growth opportunities, and a collaborative work environment.
- Why this job: Be part of a creative team that values innovation and client success in a fast-paced industry.
- Qualifications: Experience in account management and programmatic media planning is essential.
- Other info: EU work permit required; ideal for those looking to make an impact in digital marketing.
The predicted salary is between 42000 - 84000 £ per year.
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Senior Programmatic Client Services Manager, Greater London
Client: Inspiring Interns
Location: Greater London, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: 87616cd8e601
Job Views: 8
Posted: 02.03.2025
Expiry Date: 16.04.2025
Job Description:
Responsibilities
- Account Management, Client Service and Support
- Interfacing between the commercial and tech/adops departments to create a holistic working team. Specifically, liaising with our sales, trading, tech, creative teams and clients to ensure effective campaign set-up, progress, delivery and reporting.
- Owning and running the day-to-day accounts and their individual campaign requirements.
- 1st line contact with agency clients, responding in a timely and effective manner proactively and reactively in accordance with client needs.
- Gain a thorough understanding of clients inside out and be able to talk at a senior and technical level on factors affecting their business, potential impacts and how to create more value.
- Ensure all projects undertaken are transitioned into and managed effectively by the team. Delivered on time, on brief and on budget.
- Ensure that all necessary administrative paperwork is completed, including weekly status reports, contact reports, forecasts/estimates and post-campaign analysis.
- Maintain regular dialogue and check-ins with clients.
- Escalate potential issues immediately to ensure swift resolution.
- Cross check teamwork for mistakes/errors to ensure anything sent to clients is accurate.
- Provide reporting, commentary and recommendations proactively for individual campaigns.
- Coaching and mentoring less experienced members of the team.
- Financial
- Protect, grow and generate new income streams and client revenue.
- Ensure smooth financial management of your accounts; month-end billing, and ensuring all tasks are completed by yourself and the wider team.
- Effective financial planning and management for clients ensuring that you are always on top of a budget that can continuously move and be replanned.
- All procedures are adhered to, such as purchase orders acquired and shown on invoices.
- Understanding remuneration contracts and profit expectations of the business.
- Strive to achieve financial targets and margins associated with each account.
- Provide financial forecasts each month via internal systems and clients with accurate granularity.
- Regular forecasting using HubSpot. Timely reporting management of changes against forecast.
- Programmatic Media Planning
- Develop comprehensive programmatic media plans aligned with client goals and marketing objectives.
- Utilise data-driven insights to identify target audiences.
- Produce innovative, insightful, creative and compelling evidence-based proposals to meet client briefs in coordination with the sales team.
- Interrogate client briefs and utilise planning tools to deliver plans that will attain client KPIs.
- Foster strong relationships with all relevant stakeholders on your accounts, leading meetings where required and supporting wider client services team.
- Assist the team in developing new products and services – this could range from identifying a new planning tool to recommending a new form of media that we want to add to our offering.
- Enhancing performance reports and PCAs with expert knowledge and recommendations.
- Key focus on distinguishing key insights from data, and driving a story led response. Whether a brief response, key reports or a PCA.
- Development of strong presentations that address client objectives.
- Understand Programmatic campaign success measurement opportunities and the tools that are involved in this.
- Constantly keeping up to date with industry technology development, trends and new suppliers.
- Experience of CTV and/or linear TV planning would also be a distinct advantage.
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Senior Programmatic Client Services Manager employer: TN United Kingdom
Contact Detail:
TN United Kingdom Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Programmatic Client Services Manager
✨Tip Number 1
Make sure to familiarize yourself with the latest trends in programmatic advertising and media planning. Being able to discuss recent developments and how they can impact client campaigns will show your expertise and enthusiasm for the role.
✨Tip Number 2
Network with professionals in the industry, especially those who work in programmatic media. Attend relevant events or webinars to connect with potential colleagues and clients, which can help you gain insights and make valuable connections.
✨Tip Number 3
Prepare to demonstrate your financial acumen by being ready to discuss how you've managed budgets and forecasts in previous roles. Highlighting your experience in financial planning will be crucial for this position.
✨Tip Number 4
Showcase your ability to communicate effectively with both technical and non-technical stakeholders. Practice explaining complex concepts in simple terms, as this will be essential when liaising between different departments and clients.
We think you need these skills to ace Senior Programmatic Client Services Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you thoroughly understand the responsibilities of a Senior Programmatic Client Services Manager. Familiarize yourself with account management, financial planning, and programmatic media planning as outlined in the job description.
Tailor Your CV: Customize your CV to highlight relevant experience in client services, account management, and programmatic media. Use specific examples that demonstrate your ability to manage campaigns, liaise with clients, and achieve financial targets.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention your understanding of the programmatic landscape and how your skills align with the company's goals. Be sure to address how you can add value to their team.
Highlight Relevant Skills: In your application, emphasize skills such as data analysis, financial management, and client relationship building. Mention any experience with CTV or linear TV planning, as this could set you apart from other candidates.
How to prepare for a job interview at TN United Kingdom
✨Understand the Role Deeply
Make sure you have a thorough understanding of the responsibilities outlined in the job description. Be prepared to discuss how your previous experiences align with account management, client service, and programmatic media planning.
✨Showcase Your Financial Acumen
Since financial management is crucial for this role, be ready to talk about your experience with budgeting, forecasting, and managing client revenue. Highlight any specific tools or systems you've used, like HubSpot.
✨Demonstrate Your Technical Knowledge
Familiarize yourself with programmatic media planning and the tools involved. Be prepared to discuss industry trends, especially regarding CTV and linear TV planning, and how they can impact client campaigns.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client issues. Think of examples where you've successfully managed client relationships, resolved conflicts, or delivered projects on time and within budget.
