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- Tasks: Provide top-notch technical support to Bloomberg clients and troubleshoot connectivity issues.
- Company: Join Bloomberg, a leader in financial solutions and global market insights.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Gain valuable experience in tech support while engaging with the fast-paced financial industry.
- Qualifications: Fluency in English and either Spanish or Portuguese; strong customer service skills required.
- Other info: Ideal for tech enthusiasts eager to learn and thrive in a collaborative team.
The predicted salary is between 36000 - 60000 £ per year.
Bloomberg Technical Support Specialist (Spanish or Portuguese Speaker) – Financial Solutions
Location: London
Business Area: Sales and Client Service
Ref #: 10042322
Description & Requirements
Bloomberg’s Technical Support specialists are the very best in global front line support. We are responsible for supporting Bloomberg’s variety of products and services across multiple connectivity mediums. We are a high-profile team that requires the best in technical troubleshooting.
What\’s The Role?
As a Technical Support Specialist, you will provide both new and existing Bloomberg clients with platinum technical service. You\’ll offer sophisticated technical skills to resolve issues and work closely with a range of partners to deliver access to the Bloomberg infrastructure while meeting our clients’ connectivity needs. You will be responsible for communicating with key accounts while collaborating closely with market data and technology personnel as well as telecommunication providers, service vendors, and a variety of internal partners to ensure the highest quality of service to our customers. If you wish to be involved in an exciting, fast-paced opportunity that allows you to fully utilize your communication, technical, and troubleshooting skills while gaining insight into the global financial markets – then this may be the opportunity for you.
We\’ll Trust You To:
- Be a self-starter with a passion for technology and a desire to continue to learn.
- Have proficiency at multitasking in a dynamic environment.
- Be dedicated to providing exceptional customer service.
- Support Bloomberg\’s software, network and hardware offerings while coordinating with clients and partners.
- Fix, supervise, handle, and maintain all Bloomberg’s private IP network including connectivity and infrastructure.
- Integrate and support Bloomberg products and services into our clients’ environments including fixing and debugging application issues.
- Troubleshoot hardware on virtual environments (VMWARE, CITRIX, etc.).
- Demonstrate excellent stakeholder management skills when taking care of telco vendors globally (AT&T, Verizon, Telefonica, BT) to report and raise service impact issues on tail circuits.
- Multitask to prioritize a high volume of simultaneous calls, instant messages, and tickets, alongside team-related tasks and initiatives.
- Thrive in a fast-paced team, whilst demonstrating adaptability in a constantly evolving environment.
You\’ll Need To Have:
- Proven excellence in customer service.
- Fluency in English and either Spanish or Portuguese (Written & Spoken).
- Proven knowledge of router commands, network protocols (such as SFTP, TCP, UDP, BGP, RIP, etc.).
- Experience with communicating and coordinating with internal/external partners.
- A real passion and proven experience of supporting technology across a multitude of platforms.
- A solid grasp of PC hardware, operating systems and software suites (Windows & Mac OS, Office Suite).
- Superb interpersonal skills.
- Demonstrate an ability to remain calm under pressure.
- An aptitude for multitasking.
We\’d Love To See (Nice To Have):
- Knowledge of telecommunication lines, basic network design, and security.
- CompTIA A+, CCNA or NET+ certification.
- Sophisticated Excel knowledge including Macro and VBA and ability to crunch and analyze data.
- Message protocols knowledge including FIX 4.0, FIX 4.2, and Fix 4.4.
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Bloomberg Technical Support Specialist (Spanish or Portuguese Speaker) - Financial Solutions employer: Avature
Contact Detail:
Avature Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bloomberg Technical Support Specialist (Spanish or Portuguese Speaker) - Financial Solutions
✨Tip Number 1
Make sure to brush up on your technical troubleshooting skills. Familiarize yourself with common issues related to Bloomberg's products and services, as well as the specific connectivity mediums they use. This will help you demonstrate your expertise during the interview.
✨Tip Number 2
Since this role requires excellent communication skills, practice explaining complex technical concepts in simple terms. You might be asked to demonstrate how you would communicate with clients or partners, so being clear and concise is key.
✨Tip Number 3
Familiarize yourself with the major telecommunication vendors mentioned in the job description, like AT&T and Verizon. Understanding their services and how they integrate with Bloomberg's offerings can give you an edge in discussions during the interview.
✨Tip Number 4
Showcase your ability to multitask effectively. Prepare examples from your past experiences where you successfully managed multiple priorities, especially in a fast-paced environment. This will highlight your adaptability and readiness for the dynamic nature of the role.
We think you need these skills to ace Bloomberg Technical Support Specialist (Spanish or Portuguese Speaker) - Financial Solutions
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Technical Support Specialist position. Understand the key responsibilities and required skills, especially the importance of customer service and technical troubleshooting.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in technical support or customer service roles. Mention specific technologies you have worked with, such as routers, network protocols, and any relevant certifications like CompTIA A+ or CCNA.
Showcase Language Skills: Since fluency in Spanish or Portuguese is required, make sure to highlight your language proficiency clearly in your application. If possible, provide examples of how you've used these languages in a professional context.
Tailor Your Application: Customize your cover letter to reflect your passion for technology and your ability to thrive in a fast-paced environment. Use specific examples that demonstrate your problem-solving skills and adaptability.
How to prepare for a job interview at Avature
✨Showcase Your Technical Skills
Be prepared to discuss your knowledge of router commands and network protocols. Highlight any relevant experience you have with troubleshooting hardware and software issues, especially in virtual environments like VMWARE or CITRIX.
✨Demonstrate Customer Service Excellence
Since this role emphasizes exceptional customer service, be ready to share specific examples of how you've successfully resolved client issues in the past. Emphasize your ability to remain calm under pressure and multitask effectively.
✨Communicate Clearly in Spanish or Portuguese
Fluency in either Spanish or Portuguese is crucial for this position. Practice articulating your thoughts clearly in both languages, especially when discussing technical concepts, to demonstrate your communication skills.
✨Research Bloomberg's Products and Services
Familiarize yourself with Bloomberg's offerings and how they integrate into clients' environments. Understanding their products will help you answer questions confidently and show your genuine interest in the company.
