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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver top-notch customer service in a vibrant retail environment.
- Company: Join Leyland SDM, a thriving company with 35 stores across London, specialising in DIY materials.
- Benefits: Enjoy competitive pay, bonuses, employee discounts, and flexible working hours.
- Why this job: Be part of an exciting growth journey while developing your skills in a supportive culture.
- Qualifications: Previous experience in a customer-facing role is essential; a passion for learning is a must!
- Other info: Flexible hours, opportunities for training, and a paid day off for volunteering await you!
The predicted salary is between 28800 - 43200 £ per year.
As a Team Leader, you will support the Store Manager and Deputy Manager in the day-to-day running of the store, helping to lead and motivate the team to deliver excellent customer service and achieve sales targets. You will take responsibility for supervising colleagues, maintaining high store standards, and ensuring smooth store operations. This role is ideal for someone with strong leadership skills who can inspire others, manage tasks effectively, and contribute to a positive and productive store environment.
Key Responsibilities
Customer Service: Deliver outstanding customer service by advising, serving, and engaging with customers, handling complex enquiries, and building loyalty through genuine interactions and a welcoming store environment.
Store Operations: Support store management in the day-to-day running of the store, including opening and closing procedures, to ensure smooth operations and a consistently great customer experience.
Stock and Presentation: Replenish stock daily, maintain high standards of store appearance, and ensure the store is clean, tidy, and well-presented at all times.
Policy and Procedure Compliance: Follow company policies and procedures to uphold brand image, customer confidence, and sales growth.
Team Support and Leadership: Embrace company values, motivate and support colleagues, and help create a positive, productive working environment.
Product Knowledge: Stay up to date with products, services, promotions, and competitor offerings to provide customers with the best possible advice.
Attitude and Flexibility: Maintain a positive attitude, demonstrate flexibility, and act with honesty and reliability to contribute to a fair and effective store climate.
Skills and Experience Required
Essential
Retail Experience: Previous experience in a retail or customer service environment.
Leadership: Ability to supervise, motivate, and support colleagues.
Customer Service: Strong customer service skills, with experience handling enquiries and resolving issues.
Communication: Excellent communication and interpersonal skills for engaging with customers and team members.
Organisation: Good organisational skills for managing tasks and supporting daily store operations.
Attention to Detail: Ability to maintain high standards of store presentation and follow company procedures.
Product Knowledge: Willingness and ability to learn about products, services, and promotions.
Flexibility: Adaptable and reliable, with a positive attitude and willingness to work varied shifts, including weekends.
Desirable
Supervisory Experience: Previous experience in a team leader or supervisory role.
Stock Management: Experience with stock replenishment and inventory processes.
IT Skills: Familiarity with retail systems.
Process Improvement: Experience suggesting or implementing improvements to store processes or customer experience.
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Contact Detail:
Leyland SDM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Familiarise yourself with Leyland SDM's product range and services. Understanding the specifics of paint, tools, plumbing, and DIY materials will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Highlight your leadership experience in customer-facing roles. Be ready to share specific examples of how you've successfully coached and motivated a team, as this is crucial for the Team Leader position.
✨Tip Number 3
Demonstrate your flexibility and willingness to work varied hours. Since the stores operate seven days a week, showing that you're adaptable to different shifts can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to customer service. Think about how you would handle challenging situations and ensure excellent service, as this aligns with the core responsibilities of the role.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and team leadership. Use specific examples that demonstrate your ability to coach and motivate a team, as well as any achievements in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service and your understanding of the retail environment. Mention how your skills align with Leyland SDM's values and growth plans, and express your enthusiasm for the opportunity.
Showcase Your Flexibility: In your application, emphasise your flexibility regarding working hours. Mention any previous experience in roles that required adaptability, especially in a retail or customer-facing environment.
Highlight Your Learning Mindset: Demonstrate your appetite to learn by mentioning any relevant training or development you've undertaken in the past. Discuss how you plan to continue learning about products and services at Leyland SDM to enhance customer experience.
How to prepare for a job interview at Leyland SDM
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to coach and motivate others. Prepare examples from your past experiences where you successfully led a team, highlighting how you improved performance and customer service.
✨Know the Products Inside Out
Leyland SDM offers a wide range of products. Familiarise yourself with their offerings, especially in paint and DIY materials. This knowledge will not only impress your interviewers but also show your enthusiasm for the role.
✨Emphasise Flexibility
With stores open seven days a week, flexibility is key. Be ready to discuss your availability and willingness to work varied hours, demonstrating that you understand the demands of the retail environment.
✨Prepare Questions About Growth Plans
Since Leyland SDM is on an ambitious growth journey, prepare insightful questions about their future plans. This shows your interest in the company’s direction and your desire to be part of its success.
