Assistant Store Manager

Eldon Square, Newcastle upon Tyne – Full-Time / Onsite

Our Story

JEWELLS isn’t just about jewellery – it’s about you. We create pieces that fit seamlessly into your world, blending modern, trend-led design with an effortless take on casual luxury.

Our mission? To make casual luxury feel personal, accessible, and approachable. Every piece is crafted to help you express your style, celebrate your story, and own your individuality – because the best accessory is confidence.

From our immersive retail spaces to bespoke services like permanent jewellery, fine line tattooing, and curated piercing services, JEWELLS transforms the ordinary into the extraordinary.

Join a team where your ideas matter, your growth is supported, and together, we shape the future of casual luxury and timeless design. With ambitious global expansion plans (1,000 stores in 45 countries!), there’s never been a more exciting time to join the team.

About the Role

As a JEWELLS Assistant Store Manager, you\’re a key support in the success of the store, helping to drive a luxury retail experience that sets the bar for excellence. With an eye for detail and a passion for excellence, you’ll help create a luxury retail experience where every detail counts, and every customer interaction is pure gold.

You’ll cultivate a vibrant, welcoming environment where your team feels empowered, valued, and excited to be part of something extraordinary. Through your assisted leadership, you’ll ignite their passion, helping them grow and thrive so they, in turn, create unforgettable experiences for every customer. With every interaction, you’ll leave a lasting impression, ensuring JEWELLS is not just a store, but the first name that comes to mind for every special moment. You’ll embrace the thrill of retail, the pride of leadership, and the momentum of a brand on the rise to global success.

Your Key Responsibilities Will Include:

Deliver world-class customer experience : Assist in leading by example, building and maintaining strong relationships with customers, and offering personalised advice and support.

Support in driving sales and maximising profit : Help identify opportunities to increase your store’s contribution and assist the team in achieving sales targets. Support the implementation of sales strategies and KPIs.

Support the development of talent : Assist in coaching and training to enhance team skills, service quality, and performance.

Maximise operational efficiency : Assist in coordinating and overseeing all store activities. Help organize commercial spaces according to brand standards and support product placement to meet sales objectives.

Assist with cost control and loss prevention : Support in ensuring the store runs efficiently and effectively, with inventory management controls in place. Assist the team in maintaining store security and deterring theft.

Communicate effectively : Be a point of contact for communication between team members and the Store Manager, ensuring seamless communication and cooperation across all levels.

What We’re Looking For:

• 2-3 years of experience in retail or luxury retail, with a focus on customer service and operations.
• Strong support and leadership skills, with the ability to step up when the Store Manager is absent.
• A team player who enjoys fostering collaboration and growth within the team.
• A proactive individual who takes ownership of challenges and supports solutions.
• A results-driven mindset with a basic understanding of KPIs and the ability to contribute to achieving team objectives.
• Exceptional customer service skills, with a positive and proactive attitude.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• A passion for casual luxury and the JEWELLS mission.

Salary & Benefits:

• Competitive Salary+ commission and bonus structure.
• Career Growth: Develop your skills and grow within a dynamic, innovative, and globally expanding brand that recognises and rewards greatness.
• Advance your skills: The opportunity to complete external training, including Piercing and Permanent Jewellery Courses.
• Jewellery Allowance
• Generous team discounts
• Competitions
• A Birthday Day Of

At JEWELLS, we celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences, and perspectives.

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