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- Tasks: Be the go-to person for clients, helping them get the most from our SaaS services.
- Company: Join a dynamic team focused on client success in the Health Tech and pharmaceutical industry.
- Benefits: Enjoy hybrid work, career growth, medical insurance, and discounts on gym memberships.
- Why this job: This role offers hands-on experience in customer service and the chance to build strong relationships.
- Qualifications: 1+ year in customer service; great communication skills; CRM knowledge is a plus.
- Other info: No scripts here! Bring your personality and problem-solving skills to the table.
The predicted salary is between 28800 - 42000 £ per year.
The role of Client Success Executive is to ensure that clients maximise the value of their subscriptions of SaaS services. As the first point of contact for customers, you will handle queries through service desk and telephone line.
Responsibilities will include updating and maintaining CRM systems, onboarding, and training new customers, addressing customer inquiries, and providing account management support.
The role and responsibilities Client Success Executive:
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Deliver exceptional customer service while building and nurturing strong customer relationships.
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Updating and maintaining CRM systems regarding progress of customer queries and support.
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Onboarding, and training new customers, addressing customer inquiries, and providing account management support.
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Manage and monitor customer queries through the service desk, including calls and emails.
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Support the sales team by gathering and sharing account intelligence and proactively providing relevant insights.
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Identify potential opportunities or leads and hand them over to the sales team.
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Develop and maintain customer support materials to ensure accessibility and relevance.
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Provide support during internal and external audits of the Client team.
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Monitor and report on key performance indicators (KPIs).
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Contribute to the development and documentation of processes, including managing subscription renewals.
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Ideally having 1 year + experience in customer service, client/customer service, call centre.
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Inbound queries experience whether on the phone, emails, chatbot etc.
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The is not a scripted role! You must have excellent verbal, written, and interpersonal communication skills.
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Ability to deliver clear and effective presentations in a professional yet personable style.
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Competent in managing challenging conversations, such as justifying price adjustments to customers.
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Proficient in Outlook and MS Office.
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Ability to demonstrate SaaS products to customers.
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Knowledge with CRM platforms (e.g. Salesforce) and customer support software (e.g.Freshdesk, Hubspot) would be a plus
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Knowledge or interest in the UK Health Tech or pharmaceutical industry is advantageous, * 1
call centre
- 1
customer service
- 1
client/customer service
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Training & Development
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Hybrid working (2 days a week in office)
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Contributory pension
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Life Assurance
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Medical Insurance and dental plan
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Attractive discounts on gym memberships and retailers.
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Career Growth opportunities
Client Success Executive employer: Quest Search & Selection
Contact Detail:
Quest Search & Selection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Executive
✨Tip Number 1
Familiarize yourself with our SaaS products and the UK Health Tech or pharmaceutical industry. This knowledge will not only help you in conversations with potential clients but also demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling challenging conversations. Role-playing scenarios with friends or colleagues can help you feel more confident when justifying price adjustments or addressing customer inquiries.
✨Tip Number 3
Get comfortable with CRM platforms like Salesforce and customer support software such as Freshdesk or Hubspot. Familiarity with these tools will give you a head start in managing customer queries and maintaining accurate records.
✨Tip Number 4
Showcase your ability to build strong customer relationships by preparing examples from your past experiences. Highlight how you've successfully onboarded new clients or resolved complex issues to illustrate your client success skills.
We think you need these skills to ace Client Success Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Client Success Executive position. Understand the key responsibilities and required skills, such as customer service experience and proficiency in CRM systems.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, particularly in SaaS or call center environments. Emphasize your communication skills and any experience with CRM platforms like Salesforce.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer success and your ability to build strong relationships. Mention specific examples of how you've handled customer inquiries or challenges in the past.
Highlight Relevant Skills: In your application, be sure to mention your proficiency in tools like Outlook and MS Office, as well as any experience you have with customer support software. If you have knowledge of the UK Health Tech or pharmaceutical industry, make sure to include that too.
How to prepare for a job interview at Quest Search & Selection
✨Showcase Your Customer Service Skills
As a Client Success Executive, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to build strong relationships and provide tailored support.
✨Familiarize Yourself with CRM Tools
Since maintaining CRM systems is part of the role, make sure to brush up on your knowledge of popular CRM platforms like Salesforce. Be ready to discuss how you've used these tools in previous roles to manage customer interactions and track progress.
✨Prepare for Challenging Conversations
The job may involve managing difficult discussions, such as justifying price adjustments. Think of scenarios where you had to navigate tough conversations and prepare strategies that helped you maintain a positive relationship with the customer.
✨Demonstrate Your Knowledge of the Industry
Having knowledge or interest in the UK Health Tech or pharmaceutical industry can set you apart. Research current trends and challenges in the sector, and be prepared to discuss how this knowledge can help you better serve clients in this field.