Customer Service Claims Handler

Role: Customer Service Claims Handler\\n\\nLocation: Liverpool\\n\\nSalary: £25,877 starting salary, plus an up to £1,500 performance-related annual bonus, paid quarterly once established within your role\\n\\nWorking hours: 37.5 hours per week, 7.5 hours per day. Monday to Friday rotating shifts between 8:00am to 6:00pm, plus 1 in 5 Saturdays\\n\\nAbout the role:\\n\\nIn the role of Customer Service Claims Handler, you will effectively manage a portfolio of motor claims encompassing accident damage from infancy through to settlement. You will work as part of a team to proactively deliver outstanding service and create a positive customer journey\\n\\nWhat you will be doing: \\n\\nTo work as a team to proactively manage a portfolio of customer repair claims through to settlement\\nTo ensure that complete and thorough indemnity investigations are carried out on all claims\\nWork closely with suppliers to fulfil customers' needs during their claims journey\\nUtilising our in-house engineers to assess whether the damage sustained is a repairable prospect\\nAccurate payment to our customers and their representatives regarding claims settlement\\nDemonstrate effective communication skills whilst engaging with our customers through various channels\\nData integrity is key when keeping a record of all activity undertaken throughout the life of the customers claim\\nIn first party claims our purpose is to help our customers when they need us the most with speed, ease and understanding.\\nListen to understand and help our customers focusing on what matters the most to them\\nRole model a 'quality comes first' mindset at all times\\nTake full ownership of a customer query only hand-off when it's an exception\\nUtilise support from others and tools available when needed\\nFocus on solutions for the customer ensuring you take the right route, not always the easy one\\nRemove barriers wherever possible in the customers journey to improve overall satisfaction\\nFactor in the commercials when resolving the customers claimWhat we're looking for: \\n\\nRelevant experience in a claims environment or a role within a customer service environment\\nAbility to work in a culture of openness, trust and respect\\nWorking as a team is essential\\nAttention to detail\\nDemonstrate great customer service skills\\nRemain professional and resilient when handling customer complaints\\nMotivated self-starter who is confident and a persuasive communicator\\nPC literate with excellent administration and processing skills\\nEndorse and drive the company values and behavioursGrow with Acorn\\n\\nAt Acorn Insurance, we're proud of our Liverpool roots – and even prouder of how far we've come.

As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we've grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024\\n\\nBenefits:\\n\\n35 days' holiday (including bank holidays) with additional buy/sell options\\n24/7 mental health support & free counselling available\\nGrow with us: Through career fairs, leadership programs, and learning on the go!\\nFlexible benefits, including early access to salary via our internal platform\\nHybrid working options to support work-life balance and individual needs\\nRecognition awards, social events & moreOur Commitment to our colleagues:\\n\\nThese aren't just words – they're the principles we live by. And we're proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:\\n\\nMindful Employer\\nDisability Confident Level 1 & 2\\nMenopause Friendly accredited\\nArmed Forces Covenant signatory\\nGreat Places to Work 2024/25\\nBest Place to Work for Development\\nBest Place to Work for WomenIf you're looking for a company with a strong culture, real career progression, and a people-first approach – all rooted in the heart of Liverpool – Grow with Acorn\\n\\nA Few Things to Know Before You Apply\\n\\nWe're really excited that you're considering joining Acorn!

To help everything go smoothly, here are a couple of things to keep in mind:\\n\\nChecks & Clearances – All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard\\n\\nVisa Requirements – Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we're not able to offer visa sponsorship\\n\\nWe're Here to Support You – We're committed to creating an inclusive, supportive workplace where everyone can flourish.

If you need any adjustments during the recruitment process-or once you're part of the team-just let us know. Whether it's flexible hours, adapted equipment, or a bit of extra support, we'll work with you to make sure you can do your best work\\n\\nCandidates with experience or relevant job titles of; Customer Services Administrator, Customer Service Representative, Customer Support, Client Service, Sales Support, Customer Service Consultant, Customer Service Administrator, Business Support, Office Administrator and Administrative will all be considered