Operations Insight & Improvement Senior Analyst

Job Description – Operations Insight & Improvement Senior Analyst (15756)

Job Purpose

As an expert in modelling and analysing data you’ll report to the Diagnostics & Improvements Analytics Manager and take ownership of key diagnostic tools. Your role will focus on identifying drivers of operational performance, analysing trends, and developing actionable insights to improve on-time performance (OTP) and flight completion rates.

With support from the Data Science & Analytics Centre of Excellence, you’ll uphold best practices in data and analytics, transforming the planning and analytical capabilities within the department.

What You’ll Be Doing

1. Develop, enhance, and maintain diagnostic models to assess key performance indicators (KPIs) such as OTP and completion rates.
2. Analyse trends to route level cause and propose solutions to operational challenges.
3. Generate hypotheses, test them rigorously, and take ownership of solving identified problems.
4. Create compelling visualisations and reports to drive operational improvements through actionable insights.
5. Collaborate across departments to foster a data-driven culture, ensuring decision-making is grounded in robust analytics.
6. Build dashboards that consolidate strategic and tactical KPI performance, creating “one version of the truth.”
7. Provide timely insights and prepare insights material reports for senior leadership, including OLT and AMB meetings.
8. Share knowledge and collaborate with IT and other analytics teams to optimise operational tools and practices.
9. Support ad-hoc analyses, particularly around disruption events and opportunities to reduce them.

What You’ll Need

1. Proven analytical and quantitative skills with a strong track record of using data to drive business decisions.
2. At least 3 years of experience in data analytics in a commercial setting, with a focus on delivering successful projects.
3. Proficiency in SQL and at least one scripting language (e.g., Python, R).
4. Expertise in business intelligence tools such as Tableau, PowerBI, or similar.
5. Solid understanding of statistical techniques, including time series analysis, multivariate analysis, and forecasting.
6. Strong Excel skills for data analysis and visualisation.
7. Ability to operate effectively under pressure, with a delivery-oriented mindset.
8. Excellent communication and storytelling skills, capable of presenting complex data insights to stakeholders.
9. Experience in cross-functional teams and dynamic, fast-paced environments.
10. Bachelor’s degree in a scientific or technical field (e.g., Statistics, Mathematics, Computer Science, Engineering) or equivalent commercial experience.

What you’ll get in return

1. Competitive base salary
2. Up to 20% bonus
3. 25 days annual leave plus bank holidays
4. BAYE, SAYE & Performance share schemes
5. Flexible benefits package
6. Private Medical Insurance
7. Excellent staff travel benefits

Location & Hours of Work

This role is full time and hybrid where we spend 60% of our time together as a team at our head office at Luton Airport.

We welcome applications from people from all backgrounds as part of our ongoing commitment to having a team that truly represents the customers that we serve. You may feel that you don’t meet every single requirement for this role, but we’d still encourage you to submit an application if you feel you meet enough criteria to be considered. If you need any adjustments or support during the recruitment process, please let us know and we’ll work with you to find a solution.

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