IT Support Analyst

A leading Finanbciual Services client is seeking to recruit an IT Support Analyst to work on a busy Service Desk in Belfast on an initial 12 month contract. The role requires 3 days pw onsite. Role info: * Ability to work in fast-paced environment handling 30+ calls per day. * The individual needs to be able to provide a high level of technical support * Also required is a good understanding of the current technological and business processes employed in the trade floor / Investment Banking environment. * This may require escalation to other teams, both internal and external in order to deliver the expected level of service for the Business. * A combination of 1st line resolution over the phone as well as efficient 2nd line incident management techniques is needed to evaluate and implement changes for the business including implementing other changes across the Desktop environment and infrastructure it uses. Technical Qualifications * MS Office Professional * MS Outlook / Exchange * Good Understanding of TCP/IP/DHCP/DNS Networks * Android/Apple Mobile Devices * Apps (Blackberry Work, Blackberry Access, Airwatch) * Windows 10 and Windows 11 Desktop O/S * VMware Horizon Client * Windows Remote Assistant (WRA) * Active Directory