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For Companies At a Glance
- Tasks: Lead complex technical incidents and resolve faults in baggage handling systems.
- Company: Join Vanderlande, a leader in airport logistics and technology solutions.
- Benefits: Enjoy 288 hours of annual leave, Bupa medical cover, and a cycle to work scheme.
- Why this job: Be part of a dynamic team with opportunities for career growth and a focus on innovation.
- Qualifications: HNC in electrical/controls engineering and experience with Siemens and Schneider PLCs required.
- Other info: Diversity and inclusion are core values; all qualified applicants are encouraged to apply.
The predicted salary is between 48000 - 72000 £ per year.
Job Title
Senior Support Engineer
Job Description
Reports to: CST Team Leader
Location: London – Heathrow Airport all terminals
Contract Type: Permanent (42 Hours Per week Shift based role)
Introduction to role
Working within the Eastern campus at Heathrow, the Low Level Controls Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment, including analysis of data, improvement, and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.
Role Responsibilities
Your responsibilities and activities will include:
- Able to lead complex and critical control incidents.
- Able to interface directly with the duty manager and high-level teams during P1/P2 events.
- To maintain and update as required Specialist OEM Controls at LHR for Baggage Systems.
- To provide specialist support for OEM PLC\’s, Safety PLC\’s, etc.
- To support and maintain software repositories (Version Dog/Mass System environments).
- To be able to fault find communication issues between HLC and LLC components.
- To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
- Seen by the customer as a system expert in specialist technologies and system behaviour.
- Able to build and maintain good relationships with our customer and other Heathrow suppliers.
- Project and demonstrate to the customer expertise in our OEM equipment.
- Maintain a customer focus and align with their goals and targets where possible.
- Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs.
- Accurate and detailed handover of information during incidents, work orders or investigations and between shifts.
Role Qualification and Skills
- Electrical/controls engineering qualifications to HNC or equivalent.
- Experience dealing with software version control.
- Strong working knowledge of Siemens and Schneider PLC\’s.
- Strong technical knowledge of fieldbus technology.
- Knowledge of drive technologies.
- Experience of problem solving in previous roles.
- Experience of airport or material handling systems preferred.
- Knowledge of Heathrow Baggage systems (Ideal).
What we offer
- 288 hours annual leave.
- Bupa Medical Cover.
- YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
- A challenging work environment with lots of opportunities for career progression.
- Cycle to work scheme.
- Pension with Aviva.
- Access to Achievers, an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts.
Diversity & Inclusion
Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments that can be made to support your application. #J-18808-Ljbffr
Contact Detail:
Vanderlande Industries B.V. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Siemens and Schneider PLCs. Having a solid understanding of these systems will not only boost your confidence but also demonstrate your expertise during any discussions or interviews.
✨Tip Number 2
Network with current or former employees at StudySmarter or within the baggage handling industry. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable when preparing for your interview.
✨Tip Number 3
Prepare to discuss your problem-solving experiences in detail. Since the role involves resolving complex technical faults, having specific examples ready will showcase your ability to handle challenging situations effectively.
✨Tip Number 4
Demonstrate your customer focus by thinking of ways you can align with the goals and targets of the company. Be ready to share how you've successfully built relationships with clients or stakeholders in previous roles, as this will highlight your suitability for the position.
We think you need these skills to ace Senior Support Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and qualifications required for the Senior Support Engineer position. Tailor your application to highlight relevant experiences and skills that match these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience with low-level control systems, PLCs, and any previous roles in airport or material handling systems. Use specific examples to demonstrate your problem-solving abilities and technical expertise.
Showcase Soft Skills: The role requires strong communication and relationship-building skills. Make sure to include examples of how you've successfully collaborated with teams or managed customer relationships in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a technical role like this.
How to prepare for a job interview at Vanderlande Industries B.V.
✨Understand the Technical Requirements
Make sure you have a solid grasp of the technical skills required for the role, especially around Siemens and Schneider PLCs. Brush up on your knowledge of fieldbus technology and drive technologies, as these will likely come up during the interview.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples from your past experiences where you've successfully resolved complex technical issues. Highlight your analytical skills and how you've approached fault-finding in previous roles, particularly in high-pressure environments.
✨Showcase Your Customer Focus
Since maintaining good relationships with customers is key, be ready to share instances where you've gone above and beyond to meet customer needs. Emphasise your ability to align with their goals and how you can contribute to their success.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your ability to handle critical control incidents. Think about how you would interface with duty managers and high-level teams during P1/P2 events, and be prepared to explain your thought process.
