Senior Support Engineer

Reports to: CST Team Leader

Location: London – Heathrow Airport all terminals

Contract Type: Permanent (42 Hours Per week Shift based role)

Introduction to role

Working within the Eastern campus at Heathrow, the Low Level Controls Engineer will be responsible for the investigation and resolution of complex technical faults in the Low Level control equipment including analysis of data, improvement, and optimisation within the baggage handling system. The engineer will also have a good appreciation of both high level and electro-mechanical equipment and the interfaces with the low level.

Role Responsibilities

Your responsibilities and activities will include:

• Able to lead complex and critical control incidents.
• Able to interface directly with the duty manager and high-level teams during P1/P2 events.
• To maintain and update as required Specialist OEM Controls at LHR for Baggage Systems.
• To provide specialist support for OEM PLC’s, Safety PLC’s, etc.
• To support and maintain software repositories (Version Dog/Mass System environments).
• To be able to fault find communication issues between HLC and LLC components.
• To monitor and oversee the provision of 2nd/3rd line support to integrated technologies.
• Seen by the customer as a system expert in specialist technologies and system behaviour.
• Able to build and maintain good relationships with our customer and other Heathrow suppliers.
• Project and demonstrate to the customer expertise in our OEM equipment.
• Maintain a customer focus and align with their goals and targets where possible.
• Drives not only self but LLC engineers to resolve incidents and fulfil work orders within agreed SLAs.
• Accurate and detailed handover of information during incidents, work orders or investigations and between shifts.

Role Qualification and Skills

• Electrical/controls engineering qualifications to HNC or equivalent.
• Experience dealing with software version control.
• Strong working knowledge of Siemens and Schneider PLC’s.
• Strong technical knowledge of fieldbus technology.
• Knowledge of drive technologies.
• Experience of problem solving in previous roles.
• Experience of airport or material handling systems preferred.
• Knowledge of Heathrow Baggage systems (Ideal).

What we offer

• 28 days annual leave.
• Bupa Medical Cover.
• YuLife – Wellbeing membership with fast access to GP appointments, promotion of health and wellbeing along with daily quests to gain Yucoins that can be swapped for shopping vouchers.
• A challenging work environment with lots of opportunities for career progression.
• Cycle to work scheme.
• Pension with Aviva.
• Access to Achievers, an award-winning recognition platform that inspires to recognise your coworkers where points are awarded that can be exchanged for a range of goods and discounts.

Diversity & Inclusion

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regards to race, religion, color, national origin, gender, sexual orientation, age, marital status or disability status. If you feel there is a barrier that potentially prevents you from applying, we are always happy to discuss or explore any reasonable adjustments that can be made to support your application.

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