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- Tasks: Join our team as a Customer Service Advisor, helping customers find the best solutions.
- Company: Be part of a leading storage company with a dynamic and supportive environment.
- Benefits: Enjoy quarterly bonuses, extra birthday leave, and travel perks like free parking.
- Why this job: This role offers unique daily challenges and opportunities for career growth in a friendly team.
- Qualifications: We're looking for friendly, motivated individuals who love helping others and learning new skills.
- Other info: Flexible weekend hours required; experience in customer service is preferred.
Customer Service Advisor We are currently looking for a Customer Service Advisor to join a dynamic team based in West Molesey. We are looking to speak with full-time candidates who can be flexible to work most weekends. This is a brilliant opportunity with plenty of room to progress your career in a leading storage company. Responsibilities: This is a highly varied role role: part customer service, part sales and part facilities management. This is a truly unique job and no day is exactly the same. Here are some of the things you’ll get up to day-to-day: With a good understanding of the customers’ needs you’ll help them decide what the best solution is for them You’ll maximise sales at every opportunity through promoting our products and services You’ll offer the highest quality of customer service in person, via email or phone. Completing daily health and safety walk rounds you’ll help to maintain the general cleanliness of the site You’ll carry out general administrative tasks on our database Who we’re looking for You will be: Friendly, warm and you enjoy meeting people from different walks of life A great listener with a genuine interest in helping people Able to work well both on your own and as part of a close-knit team Hungry to learn and wanting to expand your skill set Good at managing your time Experience as a Customer Service Advisor would be preferred What we can offer you Quarterly bonuses averaging around 10-12% a year of salary Additional day off for your birthday Great pension and share save schemes Travel benefits – cycle to work scheme/ free on site parking and season ticket loans Family-friendly policies such as extended maternity pay, shared parental leave and adoption leave Nurturing career support such as comprehensive induction training, development programmes, on-line resources, apprenticeships, workshops and days off for volunteering
Customer Service Advisor employer: Pertemps SSDC DDT
Contact Detail:
Pertemps SSDC DDT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Show your enthusiasm for customer service! When you get the chance to speak with us, make sure to highlight your passion for helping people and how you enjoy meeting diverse individuals. This will resonate well with our team-oriented culture.
✨Tip Number 2
Be prepared to discuss your flexibility regarding working hours, especially weekends. We value candidates who can adapt to our dynamic schedule, so mentioning your availability during the interview will set you apart.
✨Tip Number 3
Familiarize yourself with our products and services before the interview. Being knowledgeable about what we offer will not only help you in the role but also demonstrate your initiative and genuine interest in joining our team.
✨Tip Number 4
Highlight any previous experience in customer service or sales during your conversation with us. Sharing specific examples of how you've successfully assisted customers or maximized sales opportunities will showcase your suitability for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Advisor position. Make sure you understand the responsibilities and the skills required, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in customer service or sales. Use specific examples that demonstrate your ability to meet customer needs and provide excellent service.
Show Your Personality: Since the role requires a friendly and warm demeanor, let your personality shine through in your application. Use a conversational tone and express your genuine interest in helping people.
Tailor Your Application: Customize your cover letter to reflect why you are a great fit for this specific role. Mention your flexibility to work weekends and your eagerness to learn and grow within the company.
How to prepare for a job interview at Pertemps SSDC DDT
✨Show Your People Skills
As a Customer Service Advisor, you'll be interacting with various customers daily. Make sure to highlight your friendly and warm personality during the interview. Share examples of how you've successfully connected with customers in the past.
✨Demonstrate Active Listening
Being a great listener is crucial for this role. During the interview, practice active listening by summarizing what the interviewer says and asking clarifying questions. This shows that you genuinely care about understanding customer needs.
✨Highlight Your Flexibility
Since the position requires flexibility to work most weekends, be prepared to discuss your availability. Emphasize your willingness to adapt your schedule to meet the team's needs and ensure excellent customer service.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle difficult situations. Think of specific examples from your past experiences where you successfully resolved customer issues or maximized sales opportunities.
