Customer Service Administrator

Job Overview: We are seeking a highly organised and detail-oriented individual to join our team as a General Office Administrator. As an Office Administrator, you will be responsible for performing various tasks to ensure the smooth operation of our team. Responsibilities: * To work with the customer service team and react to customer requests and prioritise dependant on an SLA and contractual standpoint. * The ability to prioritise your time and be extremely proactive, looking around corners and mitigating problems in advance. * Managing customer calls, emails and queries, from the first point of contact to the resolution. * Creating, sending and following up on quotes for customers. * Communicating with customers about the status of jobs or any outstanding quotations. * Communicating with original equipment manufacturers about warranty approvals. * Ensuring all data is uploaded accurately onto the online system. * Working alongside Managers to problem solve, escalating any queries as necessary. * Setting up service appointments on Salesforce and ensuring the appointment's status is correct. * Maintaining a high standard of professionalism with both customers, engineers and fellow team members. Experience: * Previous experience handling customer queries and problem solving complaints would be advantageous. * Experience in a customer service setting would be advantageous. * Working within a team. Requirements: * We are looking for individuals who are keen to provide strong, customer-focused, quality service. You will be liaising with our customers and engineers on a day-to-day basis. * Comfortable in a role where each day presents different challenges and fast-paced situations, tasks move and change at pace. * Confident and clear communicator, both written and verbally. * High-levels of organisation and time keeping abilities, able to multitask efficiently