Branch Manager - Builders Merchant

As the Branch Manager, you will play role in managing the day-to-day operations of the branch. This position involves managing staff, overseeing inventory, ensuring customer satisfaction, and maintaining operational efficiency to meet business objectives. Job Title: Branch Manager Branch Manager Job Overview: Manage the branch\’s daily operations, focusing on inventory control, customer service, staff supervision H&S, Stock control. This role ensures that the branch runs smoothly and provides excellent service to customers, including contractors, tradespeople, and DIY enthusiasts. Branch Manager Key Responsibilities: Oversee all aspects of branch operations, including opening and closing procedures, cash management, and adherence to health and safety regulations. Ensure the branch is well-organised, clean, and safe for both employees and customers. Oversee inventory levels, ensuring that stock is ordered, received, and stored correctly. Conduct regular stock checks and work with suppliers to maintain optimal inventory levels. Identify slow-moving items and work on strategies to reduce excess stock. Ensure that customers receive prompt, professional, and knowledgeable service. Address customer inquiries, resolve complaints, and manage any escalated issues effectively. Promote a customer-first culture among the branch staff. Supervise, train, and mentor branch staff, including sales assistants, yard workers, and delivery drivers. Delegate tasks and ensuring staff are meeting performance expectations. Support staff development through ongoing training and performance feedback. Ensure that all health and safety regulations are adhered to within the branch. Conduct regular safety audits and address any issues promptly. Promote a safe working environment for all employees and customers. Maintain accurate records of transactions, deliveries, and stock levels. Handle administrative tasks. Skills: Strong leadership and team management abilities. Excellent customer service and communication skills. Proficiency in inventory management and stock control. Ability to work under pressure and meet deadlines. Familiarity with health and safety regulations. Salary: Up to £43,000 Hours: Mon – Fri