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For Companies At a Glance
- Tasks: Join a friendly team to provide top-notch customer service and administrative support.
- Company: Be part of a well-established and growing business that values teamwork.
- Benefits: Enjoy a collaborative work environment with opportunities for growth.
- Why this job: Perfect for those who love problem-solving and making a difference in customer experiences.
- Qualifications: Looking for strong communicators with attention to detail and excellent time management skills.
- Other info: Only shortlisted candidates will be contacted, but more roles are on the way!
We are seeking a detail-oriented Customer Service Administrator to join our dynamic sales team, providing essential invoicing and onboarding support. The ideal candidate will have experience with the NetSuite system, ensuring smooth and efficient operations. Job Title: Customer Service Administrator Location: Liverpool Street (Hybrid working) Hourly Rate: £14 – £14.42 Contract Length: Ongoing temp Contract Details: Temporary, Full Time Responsibilities: Onboard new customers and handle customer data changes, ensuring accurate and up-to-date information. Set up customer subscriptions and handle any changes in subscriptions promptly and efficiently. Issue invoices, e-invoices, and credit notes accurately and in a timely manner. Process fee increases following established procedures. Handle invoice-related queries from customers, providing excellent customer service and resolving issues effectively. Review draught customer contracts/orders to set up subscriptions accurately. Collaborate with the sales team to ensure smooth administration and support. Skills: Oracle Netsuite system experience is required Previous experience in customer onboarding, handling customer data changes, and setting up customer subscriptions. Familiarity with invoicing processes would be beneficial. Strong administrative skills with great attention to detail. Excellent customer service skills, preferably with previous experience in a customer service role. Proven ability to multitask, prioritise, and meet deadlines. If you have a passion for providing outstanding customer service, possess strong administration skills, and are eager to work in a collaborative and supportive environment, we want to hear from you! This is an excellent opportunity to work with a dedicated team and gain valuable experience in a customer-centric role. Apply today and be part of our clients customer service team! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website
Customer Service Administrator employer: Adecco
Contact Detail:
Adecco Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Showcase your communication skills during the interview. Prepare examples of how you've effectively communicated with customers or team members in previous roles, as this is crucial for a Customer Service Administrator.
✨Tip Number 2
Highlight your attention to detail. Be ready to discuss specific instances where your accuracy in data entry or administration made a significant impact on customer satisfaction or operational efficiency.
✨Tip Number 3
Demonstrate your problem-solving abilities. Think of examples where you successfully resolved customer issues or improved processes, as this will show your potential value to the team.
✨Tip Number 4
Familiarize yourself with common customer service software and tools. If you have experience with any in-house systems or similar platforms, mention it to show you're ready to hit the ground running.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Service Administrator position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous experience in customer service and administration. Use specific examples that demonstrate your communication skills, attention to detail, and problem-solving abilities.
Customize Your Application: Make sure to customize your cover letter for this specific role. Address how your skills align with the requirements mentioned in the job description, such as your ability to handle orders and provide administrative support.
Proofread Your Documents: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and clearly presented.
How to prepare for a job interview at Adecco
✨Showcase Your Communication Skills
Since exceptional communication skills are crucial for this role, be prepared to demonstrate your ability to communicate effectively. Use clear and concise language when answering questions and provide examples of how you've successfully communicated with customers or team members in the past.
✨Highlight Your Attention to Detail
Attention to detail is key for a Customer Service Administrator. During the interview, mention specific instances where your attention to detail made a difference, such as catching errors in data entry or ensuring customer orders were processed accurately.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you had to resolve customer issues or handle difficult situations. Be ready to explain your thought process and the steps you took to find a solution.
✨Demonstrate Your Team Spirit
This role involves working within a small friendly team, so it's important to show that you can collaborate well with others. Share examples of how you've contributed to a team environment in previous roles and how you value teamwork in achieving common goals.
