Business Development Manager

To increase our visibility and ultimately our market share.

The Role

· Research, identify and develop relationships in the local community maintaining a robust pipeline of opportunities by growing, influencing and leveraging your network,

with the primary goal of bringing in new business to increase market share.

· Develop and deliver a range of innovative approaches both face to face and virtually to increase awareness of Home Instead’s client services.

· Use knowledge of the market and competitors to identify and develop the Company’s unique selling propositions and differentiators.

· Manage the process of all client acquisition from initial contact to conversion, adhering to company policy.

· Accurately track and record enquiries and use the information to manage and adjust strategy to optimise messaging and education in the community.

· Conduct care consultations, write care plans, risk assessments, to ensure that the care we deliver is of the highest quality, delivered by highly trained Care Professionals, ensuring compliance with all governing body requirements and legislation relevant to the service.

· Work closely with the Recruitment, Client Care and Scheduling teams to set up care services for clients as speedily as possible.

· Maintain accurate data and information to analyse own performance. Use data and information to continually assess performance against strategic goals.

· Extensive care experience with a proven track record in providing consistent excellent customer service.

· Proven experience in leading, training and managing a team to provide high quality domiciliary care services.

· Have or be willing to working towards Level 5 Diploma in Leadership for Health and Social Care and Children and Young People’s Services or equivalent.

· Excellent knowledge and understanding of compliance and legislative requirements of the Care Standards regulations.

· Strong skills in conducting care assessment and care planning.

· Good understanding of systems and processes.

· Excellent interpersonal and communication skills.

· Ability to inspire others and build fantastic working relationships.

· Strong organisation and planning skills.

· Drive and motivation to take on a broad role and develop care services.

· Passionate about providing the highest quality of care.

· Commercially aware and have strong influencing and negotiating skills.

· Demonstrate achievement of business growth targets.

· Ability to work well and accurately under pressure.

· Be responsive, agile and remain calm whilst dealing with multiple priorities.

· Be flexible to meet demands of the business including participating in an on-call rota.

· Good working knowledge of IT Systems with experience of Microsoft Office or Google Suite, working with databases and virtual communication platforms with the ability to learn and adopt new technologies where appropriate.

· Due to the need to support the On-Call function, which may require the support of team members out in the field in emergency situations, and the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle., * IT: 1 year (required)

• Microsoft Office: 1 year (required)

• Negotiation: 1 year (required)

Licence/Certification:

• Driving Licence (required)

• Company pension

• Cycle to work scheme

• Employee discount

• On-site parking, Salary £38,000 – £42,000 per annum, subject to skills and experience.

Hours Monday – Friday / Full Time – 40 hours per week.

Flexibility required to meet business needs and the general requirements of a 24/7 care service.

Contract Permanent

Probation 6 month probation period

Pension Auto Enrolment

Expenses All reasonable out of pocket expenses and mileage at 45p per mile

Job Type: Full-time

Job Types: Full-time, Permanent

Pay: £38,000.00-£42,000.00 per year

Benefits:

• Company pension

• Cycle to work scheme

• Employee discount

• On-site parking

Schedule:

• Monday to Friday