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- Tasks: Ensure high-quality service and excellent customer experience in end user device analysis.
- Company: Join a dynamic team in the public sector focused on technology solutions.
- Benefits: Work onsite in Southampton with opportunities for professional growth.
- Why this job: Be part of a mission-driven environment that values service improvement and customer satisfaction.
- Qualifications: Active SC clearance and experience in ICT operational delivery required.
- Other info: Experience with Windows 10, smartphones, and ServiceNow is essential.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for an End User Device Analyst to work within the public sector.
Location: Onsite – Southampton
About the role: You will be responsible for ensuring the quality of the service provided is of a high standard, delivering an excellent customer experience and meeting agreed SLAs.
Essential Skills: The ideal candidate will hold Active SC clearance and have an extensive background in end user device analysis, with the following skills/experience:
- Experience working in ICT operational delivery
- Experience supporting Windows 10, smartphones, laptops, and desktops
- Experience resolving incidents, requests, and problems
- Experience identifying and delivering service improvements
- Experience using ServiceNow
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EUD Analyst employer: Summer Browning
Contact Detail:
Summer Browning Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land EUD Analyst
✨Tip Number 1
Make sure to highlight your experience with end user devices, especially Windows 10, smartphones, laptops, and desktops. Be ready to discuss specific incidents you've resolved and how you improved service delivery in your previous roles.
✨Tip Number 2
Familiarize yourself with ServiceNow if you haven't already. Being able to demonstrate your proficiency with this tool during the interview can set you apart from other candidates.
✨Tip Number 3
Since the role is within the public sector, understanding the unique challenges and requirements of this environment can be beneficial. Research current trends and issues in public sector ICT to show your awareness and readiness.
✨Tip Number 4
If you hold Active SC clearance, make sure to mention it prominently. This is a significant asset for the role and can give you an edge over other applicants who may not have this clearance.
We think you need these skills to ace EUD Analyst
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the EUD Analyst position. Understand the key responsibilities and essential skills required, such as experience with Windows 10 and ServiceNow.
Highlight Relevant Experience: In your application, emphasize your background in end user device analysis and ICT operational delivery. Provide specific examples of how you've resolved incidents and improved services in previous roles.
Showcase Customer Service Skills: Since delivering an excellent customer experience is crucial for this role, include examples that demonstrate your ability to meet SLAs and provide high-quality service to users.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job requirements. Use keywords from the job description, such as 'end user device analysis' and 'ServiceNow', to make your application stand out.
How to prepare for a job interview at Summer Browning
✨Showcase Your Technical Expertise
Be prepared to discuss your experience with end user devices, particularly Windows 10, smartphones, laptops, and desktops. Highlight specific incidents you've resolved and how you approached those challenges.
✨Demonstrate Customer Service Skills
Since the role emphasizes delivering an excellent customer experience, share examples of how you've gone above and beyond for users in previous positions. This will show your commitment to high service standards.
✨Familiarize Yourself with ServiceNow
If you have experience using ServiceNow, be ready to discuss it. If not, take some time to learn about its functionalities and how it can improve incident management and service delivery.
✨Discuss Service Improvements
Prepare to talk about any service improvements you've identified and implemented in past roles. This demonstrates your proactive approach and ability to enhance operational efficiency.
