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- Tasks: Assist with applicant enquiries and manage application processing for various UCL programs.
- Company: Join UCL, a leading global university with a commitment to diversity and excellence.
- Benefits: Enjoy 41 days of holiday, a pension scheme, and wellness perks like an on-site gym.
- Why this job: Be part of a dynamic team impacting students' futures while developing your skills in a supportive environment.
- Qualifications: Strong interpersonal and organizational skills are essential; experience in customer service is a plus.
- Other info: This is a fixed-term role until October 2025, perfect for gaining valuable experience.
The predicted salary is between 30000 - 42000 £ per year.
The Admissions team is responsible for all admissions to UCL’s Undergraduate, graduate taught, research, teacher training and affiliate programmes. It handles approximately 170,000 applications per cycle. The Admissions function is critical in ensuring that UCL secures the desired number of students to meet UCL’s aspirations in terms of securing and maintaining a well-qualified, balanced student body and associated tuition fee income.
About the role
We are looking to recruit an enthusiastic Applicant Enquiries Assistant on a time-limited basis in our centralised admissions team, which manages applications to programmes across UCL. The main focus of the role will be on handling enquiries regarding applications for undergraduate (UG), graduate (PG), teacher training (ITE) and affiliate study (in person, by telephone, web chat, email and letter). The postholder will be working with UCL’s enquiries system to handle enquiries within agreed service levels and will be responsible for taking ownership of individual enquiries, ensuring resolution either through response to the enquirer or through triage to members of the admissions team. The postholder will be required to assist with staffing the Admissions Hub on UCL’s main campus on a weekly rota basis, taking enquiries from potential applicants on an in-person basis.
The postholder will also be required to assist in the processing of applications for UG, PG, ITE and affiliate study including: creating database applicant records; managing on-line applications and the applicant portal; qualifications checking and assessment; updating database records; verification of qualifications; and general administrative duties such as filing, printing, scanning, sorting post and archiving.
This role will be fixed-term until 06 October 2025 in the first instance.
About you
The successful applicant will have good interpersonal skills, with a tactful and diplomatic approach to communication (both verbal and written). They will have excellent organisational skills, including the ability to prioritise work and think clearly and work calmly to meet service standards under pressure. The nature of the role requires an individual who is able to both work successfully in a team and complete high volume tasks to consistently high standards of speed and accuracy.
Your application must include a CV and supporting statement and it will be assessed on how well you evidence the essential and desirable criteria in the job description.
What we offer
As well as the exciting opportunities this role presents, we also offer some great benefits:
- 41 Days holiday (27 days annual leave, 8 bank holidays, and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Relocation scheme for certain posts
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
Our commitment to Equality, Diversity and Inclusion
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.
We therefore particularly encourage applications from candidates who are likely to be underrepresented in UCL’s workforce.
These include people from Black, Asian and ethnic minority backgrounds; people with disabilities; LGBTQI+ people; and for our Grade 9 and 10 roles, women.
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Applicant Enquiries Assistant employer: UK Dementia Research Institute
Contact Detail:
UK Dementia Research Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applicant Enquiries Assistant
✨Tip Number 1
Familiarize yourself with UCL's admissions process and the specific programs you will be handling inquiries for. Understanding the nuances of undergraduate, graduate, and teacher training applications will help you respond to queries more effectively.
✨Tip Number 2
Practice your communication skills, both verbal and written. Since you'll be dealing with a high volume of inquiries, being able to convey information clearly and diplomatically is crucial.
✨Tip Number 3
Get comfortable with using databases and online application systems. Familiarity with these tools will enable you to manage applicant records and inquiries efficiently, which is key to meeting service standards.
✨Tip Number 4
Show your enthusiasm for working in a team environment. Highlight any previous experience where you successfully collaborated with others to achieve common goals, as teamwork is essential in this role.
We think you need these skills to ace Applicant Enquiries Assistant
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Applicant Enquiries Assistant position. Highlight the key responsibilities and required skills, as this will help you tailor your application.
Craft a Strong Supporting Statement: Your supporting statement should clearly demonstrate how your skills and experiences align with the essential and desirable criteria outlined in the job description. Use specific examples to showcase your interpersonal and organizational skills.
Tailor Your CV: Customize your CV to reflect relevant experiences that match the role. Emphasize any previous work in admissions, customer service, or administrative roles, and ensure it is well-organized and easy to read.
Proofread Your Application: Before submitting, carefully proofread both your CV and supporting statement. Check for spelling and grammatical errors, and ensure that your documents are formatted consistently and professionally.
How to prepare for a job interview at UK Dementia Research Institute
✨Show Your Enthusiasm
Make sure to express your enthusiasm for the role and the admissions process. Highlight your interest in helping prospective students and how you can contribute to UCL's mission of maintaining a well-qualified student body.
✨Demonstrate Interpersonal Skills
Since the role requires good interpersonal skills, prepare examples of how you've effectively communicated with others in previous roles. Be ready to showcase your tactful and diplomatic approach in handling enquiries.
✨Organizational Skills Matter
Be prepared to discuss how you prioritize tasks and manage your time effectively. Share specific instances where you successfully handled multiple responsibilities under pressure while maintaining high standards.
✨Familiarize Yourself with UCL's Admissions Process
Research UCL’s admissions process and be ready to discuss it during the interview. Understanding the various programmes and the typical applicant journey will show your commitment and readiness for the role.
