Customer Service Adviser

As a Customer Service Advisor you’ll:

• Get to know our members and support them in finding the right products and services that can provide Real Help With Real Life – whether that’s saving for a gap year trip, buying a first home, or anything in between.

• Facilitate great conversations confidently through channel of choice, as you support our members in branch, over the phone and with the operation of their accounts online.

• Forget sales targets, and enjoy the freedom to do what’s right.

Here at YBS no two branches are the same, they each have their own characteristics and qualities that makes working there so special. Here is what the hiring manager had to say about Blackpool Branch.

"Here at Blackpool Branch we have a really friendly Team who work together and support each other in their role as a Customer Consultant. We are really passionate about our customers old & new and ensure we provide an excellent service to support them whether it be face to face in Branch, over the Telephone or through our Digital Services.

Everyday is different and serving our customers is a Priority. However, we also get out and about in our Community, delivering Financial Sessions to our Local Schools and offering support to Community Groups, to discuss Scams and Frauds. We are also passionate about developing our colleagues and providing an opportunity to gain new skills to support your Goals.

The Branch is located in the heart of Blackpool Town Centre on Birley Street with access to Public Transport links"

Being part of the team isn’t about being a whizz in financial services, or about having lots of customer service experience. Instead, it’s about:

• Challenging yourself to go the extra mile for your colleagues and our members, to help us grow and achieve our business objectives.

• Demonstrating exceptional adaptability, thriving in dynamic environments, and embracing change with a positive attitude.

• Understanding why it’s important to celebrate different people with different skills, experiences, and opinions.

• Displaying strong empathy, understanding and addressing the needs and feelings of others to foster a supportive and collaborative work environment

• Exceptional relationship management skills, capable of building and maintaining strong, positive connections with our members and colleagues alike

• Demonstrating a growth-mindset and making the most of the training and development we offer.

• Display strong digital literacy skills by using various digital tools and technologies to enhance productivity and efficiency

• Having the ambition to become a leading expert on our products and services.

• Be dedicated to continuous self-development to stay future-ready