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- Tasks: Lead a luxury perfume counter, inspiring your team to deliver exceptional customer experiences.
- Company: Join the House of Creed, a prestigious luxury perfume house known for artisan fragrances.
- Benefits: Enjoy 32 days of paid leave, competitive commissions, and a clothing allowance.
- Why this job: Be part of a creative team that values diversity and offers career growth opportunities.
- Qualifications: Previous retail management experience in luxury, strong communication skills, and a proactive attitude required.
- Other info: This full-time role is based in Selfridges, W1 London.
The predicted salary is between 36000 - 60000 £ per year.
About the House of Creed
The House of Creed is an authentic, luxury perfume house dedicated to the creation of highly original artisan fragrances made from the finest perfume ingredients the world has to offer.
About the role
We are seeking an Account Manager for our Creed counter in Selfridges, W1 London, with a passion for luxury, the drive to make a difference and the desire to shape the future of our business. This is a full-time role 5 days, 37.5 hours per week.
Purpose of the role
This role supports the Business Manager in the achievement of objectives set by the Company. The Account Manager plays a pivotal role in upholding the brand\’s prestige and delivering an unparalleled customer experience. The role drives success in KPIs for the account through management, motivation, coaching and development of the team. The Account Manager will support the Business Manager in all aspects of running the business and will efficiently take control of the business in the Business Manager\’s absence.
Line of Reporting
This role reports into the Business Manager with the Luxury Brand Ambassadors reporting into the Account Manager.
Key responsibilities
- Support the Business Manager in creating a luxurious customer experience which exceeds customary standards and service levels.
- Lead, coach and inspire the team to ensure they embrace their roles with dedication and commitment to provide high levels of service.
- Achieve sales and KPI targets as directed by the Business Manager.
- Communicate a clear brand experience and liaise with all support functions within the business.
- Maintain excellent standards in all areas of operational activity and drive sales and profitability.
- Demonstrate strong clienteling skills and build a loyal customer network.
- Develop a strong sales plan, set financial targets and KPIs for the team with the Business Manager.
- Review performance data with the Business Manager to monitor and measure departmental productivity.
- Support the Business Manager in managing stock levels in line with sales forecasts and budgets.
- Support the Business Manager in monitoring stock shrinkage and taking pro-active steps to reduce shrinkage.
- Maintain awareness of market trends in the retail industry and discuss with the Business Manager ways to build the business.
- Collaborate with the Business Manager to conduct probationary reviews and performance feedback sessions.
- Develop the team to provide business continuity and manage daily team-related matters.
- Motivate and supervise the team through a positive leadership style to build a harmonious working environment.
Skills/Experience Required
- Previous retail sales management experience ideally in a luxury environment.
- Ability to demonstrate a successful track record in leading and managing a team.
- High levels of attention to detail.
- Experience of dealing with clients/customers.
- Ability to demonstrate a creative flair and problem-solving skills.
- Excellent communication skills both written and verbal.
- Proficient in MS Office programs: Word, Excel, Outlook, PowerPoint.
Key Personal Qualities
- Highly organised team player, able to communicate with colleagues at all levels.
- Eager to learn and share knowledge.
- Able to demonstrate a pro-active attitude and flexible approach.
- Excellent time management and prioritising skills.
- Ability to empower a team to achieve goals and targets.
- Ability to work effectively to meet deadlines.
Why the House of Creed?
Luxury Redefined: We do not just sell fragrances; we offer an unparalleled luxury experience that goes beyond expectations.
Innovation: Be part of a team that thrives on pushing boundaries and creating scents that resonate with a diverse audience.
Diversity and Inclusion: We celebrate differences and believe that a diverse team fosters creativity and innovation.
Career Development: There are plentiful opportunities for professional development and career growth.
Job Applicant Privacy Policy
Please note that by applying to this opportunity you consent to the personal data you provide to us to be processed and retained by The House of Creed.
The House of Creed is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. If you feel this is the right opportunity for you, we look forward to receiving your application.
This role is based in the Selfridges W1 London.
Benefits
- 32 days paid annual leave (pro rata for part-time employees).
- Monthly competitive commission structure.
- Extra day off for your birthday.
- Product allocation with discounted rate.
- Clothing allowance.
- Contribution into company pension.
- Career progression & Training.
- Length of service rewards.
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Account Manager - Selfridges w1 employer: HOUSE OF CREED
Contact Detail:
HOUSE OF CREED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager - Selfridges w1
✨Tip Number 1
Familiarize yourself with the House of Creed's brand values and product offerings. Understanding their luxury positioning and unique fragrances will help you communicate effectively during the interview and demonstrate your passion for the brand.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed and motivated a team in a retail environment. Highlight specific instances where your coaching led to improved performance or customer satisfaction.
✨Tip Number 3
Research current market trends in the luxury retail sector, especially related to fragrances. Being able to discuss these trends and how they could impact the House of Creed will demonstrate your proactive attitude and industry knowledge.
✨Tip Number 4
Prepare to discuss your experience with KPIs and sales targets. Be ready to explain how you've previously set and achieved financial goals, as this is crucial for the Account Manager role at Creed.
We think you need these skills to ace Account Manager - Selfridges w1
Some tips for your application 🫡
Understand the Brand: Research the House of Creed and its luxury offerings. Familiarize yourself with their fragrances, brand values, and customer experience philosophy to tailor your application accordingly.
Highlight Relevant Experience: Emphasize your previous retail sales management experience, especially in a luxury environment. Provide specific examples of how you've led teams and achieved sales targets.
Showcase Communication Skills: Since excellent communication skills are crucial for this role, ensure your application reflects your ability to communicate effectively. Use clear and professional language in your CV and cover letter.
Demonstrate Leadership Qualities: Illustrate your leadership style and how you motivate and inspire teams. Mention any relevant experiences where you empowered your team to achieve goals and maintain high service standards.
How to prepare for a job interview at HOUSE OF CREED
✨Show Your Passion for Luxury
Make sure to express your genuine passion for luxury products and the fragrance industry. Share any personal experiences or knowledge about luxury brands that resonate with you, as this will demonstrate your alignment with the House of Creed's values.
✨Highlight Leadership Experience
Prepare to discuss your previous retail sales management experience, especially in a luxury environment. Be ready to provide specific examples of how you've successfully led and motivated a team to achieve sales targets and deliver exceptional customer service.
✨Demonstrate Clienteling Skills
Since building a loyal customer network is crucial for this role, come prepared with examples of how you've developed strong relationships with clients in the past. Discuss your approach to clienteling and how it has positively impacted sales and customer satisfaction.
✨Be Ready to Discuss Market Trends
Stay informed about current market trends in the retail and luxury sectors. During the interview, be prepared to share your insights on these trends and how they could influence the business strategy at the House of Creed.
