Ecommerce Client Support Executive

Salary: Competitive Plus BenefitsLocation: Holborn Store Support Centre and Home, London, EC1N 2HTContract type: PermanentBusiness area: Nectar 360 LtdClosing date: 11 March 2025Requisition ID: 287561

We’d all like amazing work to do, and real work-life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered and fuelled by data — and by great relationships with some of the UK’s favourite brands. The Nectar 360 team focuses on developing loyalty programmes, turning amazing data into something that makes a difference, traditional media and digital. It’s like an agency-within-a-retailer, and retail media is crucial. The culture might not be what you expect either, because there’s no set-up quite like this one. The team is a real priority because it’s connected to everything the business does and drives profitability. It’s where you can take risks, learn from them and be recognised.

In a nutshell

Your role will support the eCommerce Team in delivering best in class campaigns, day-to-day routine tasks and will play a vital role in driving successful activations for our clients.

This position is ideal for marketing graduates or individuals with an interest in eCommerce, FMCG industry, retail media and marketing.

What you need to do

• Best in class end-to-end media campaign management of supplier funded media activations on Sainsburys.co.uk, Sainsbury’s App and On-Demand channels. Ensuring that campaigns are delivered on time and to plan.
• Developing and maintaining strong relationships with internal Nectar360 and Sainsbury’s team to form collaborative working relationships.
• Be the central point of contact for delivery queries and troubleshooting of media for both Client Services and Sainsbury’s eCommerce.
• Be the central point of contact for our shared team email inbox.
• Prepare weekly and ad hoc financial and web analytic reports using Adobe Analytics, Sainsbury’s Insight Platform and other tools as required.
• Update the supplier activation packs and web pages with relevant information in a timely manner.
• Support the Food eCommerce team in developing proposals for clients.
• Support our financial admin by keeping processes up to date with 100% billing accuracy in a timely manner.
• Collate relevant market, industry, and client information to communicate to the wider team.

What you need to know

• Very organised, efficient. Able to manage multiple workstreams in a demanding environment, the ability to cope under pressure.
• Comfortable working with ambiguity and changing situations.
• Takes responsibility for own actions, ensuring that they keep up to date with all communications, processes, and procedures.
• Attention to detail & proficient in the use of Excel.
• Effective communicator, ability to manage internal and external stakeholders.
• Experience of working in a Marketing or Digital department.
• Experience of working with commercial teams and/or suppliers.
• Understanding of media plans and/or analytics.

What you need to show

• Great planning and prioritising skills to deliver plans to deadline.
• Ability to work with others as well as individually.
• A positive and proactive attitude that accepts change in a fast-moving environment.
• Anticipating next steps and future risks and opportunities within your area, taking actions to address them.
• Commitment to ongoing personal development.

What decisions I can make

• Prioritising workload-based deadlines and importance.
• Recommending amendments to processes and ways of working.
• Recommending actions/next steps for inflight or completed campaigns.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whoever you are and wherever you work. Around here, there’s always the chance to try something new – whether that’s as part of an evolving team or somewhere else across the business – and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Here are some of them:

Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance-related target bonus of up to 5% of salary (which may vary for Nectar360), depending on how we perform.

Your wellbeing is important to us too. You’ll receive an annual holiday allowance and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an employee assistance programme.

Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.

Please see for a range of our benefits (note, length of service and eligibility criteria may apply).

Please note, due to the volume of applications we receive, our roles may close early.

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