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- Tasks: Support community members by installing and maintaining Lifeline units in their homes.
- Company: Join Crawley Borough Council, dedicated to enhancing lives and promoting welfare.
- Benefits: Enjoy a generous benefits package with discounts and wellbeing incentives.
- Why this job: Make a real impact in people's lives while working in a flexible, supportive environment.
- Qualifications: Strong interpersonal skills and a customer-focused approach are essential.
- Other info: Full-time role, Monday to Friday, requires a UK driving license and vehicle access.
The predicted salary is between 30000 - 42000 £ per year.
Are you passionate about supporting people in your community and making a positive impact on their lives? We’re looking for a dedicated and compassionate individual to join our Lifeline team, helping residents live independently and with confidence in their own homes.
As Lifeline Services Manager, you’ll be part of a small team delivering our Lifeline service, an important link between our customers and the support network they rely on. Your role will involve:
- installing, giving demonstrations and maintaining Lifeline units in customers’ homes
- providing reassurance and assistance to vulnerable residents
- promoting our service and working with partners to enhance our Lifeline and Digital Service
For this role, you will need:
- excellent interpersonal skills: you’ll be supporting people at key moments in their lives
- a customer-focused approach: ensuring every resident feels valued and supported
- a proactive mindset: helping to develop and promote the Lifeline service
The successful candidate will:
- be self-motivated, able to work independently and take a positive approach to resolving problems
- possess good organisation and IT skills
- have excellent communication skills, both written and verbal
Experience of promoting services to users and other agencies would be an advantage.
If you’re passionate about delivering exceptional customer service in a vital frontline role supporting vulnerable people, and you thrive in a flexible environment where every day is different, we’d love to hear from you.
This is a full-time position working 37 hours per week. The working days for this post are Monday to Friday.
A full current UK driving licence will be a requirement of the role and the successful candidate will need access to a suitable vehicle as an essential car user allowance is included within the package (currently under review).
Satisfactory clearance of a Basic Disclosure and Barring Check (DBS) is a condition of employment.
Interviews will take place at the Town Hall.
We offer a generous employee benefits package, with a range of discounts, benefits and wellbeing incentives to suit everyone.
Crawley Borough Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. We want to be an inclusive and diverse employer of first choice reflecting the community we serve and particularly welcome applications from all underrepresented groups.
Click the Apply button to complete your application online. Please ensure that the reference details you supply are for your current or most recent employer and that any gaps in employment are covered on your application form. Please note that CVs will not be accepted without a fully completed application form.
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Lifeline Services Manager employer: Crawley Borough Council
Contact Detail:
Crawley Borough Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lifeline Services Manager
✨Tip Number 1
Make sure to highlight your interpersonal skills during the interview. Since this role involves supporting vulnerable residents, demonstrating empathy and effective communication will be key to showing that you can connect with the community.
✨Tip Number 2
Familiarize yourself with the Lifeline service and its benefits. Being able to discuss how you would promote the service and work with partners will show your proactive mindset and customer-focused approach.
✨Tip Number 3
Prepare examples of how you've successfully resolved problems in previous roles. This will demonstrate your self-motivation and ability to work independently, which are crucial for this position.
✨Tip Number 4
Since a full UK driving licence is required, ensure you mention your driving experience and access to a vehicle. This will reassure the interviewers that you meet all the logistical requirements of the job.
We think you need these skills to ace Lifeline Services Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Lifeline Services Manager position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your application, emphasize any previous experience you have in supporting vulnerable individuals or promoting services. Use specific examples that demonstrate your interpersonal skills and customer-focused approach.
Complete the Application Form: Make sure to fill out the application form completely. Pay attention to detail and ensure that you cover any gaps in employment. Remember, CVs will not be accepted without a fully completed application form.
Provide Strong References: When supplying reference details, choose individuals who can speak positively about your work ethic and skills. Ensure that these references are from your current or most recent employer, as requested in the job description.
How to prepare for a job interview at Crawley Borough Council
✨Show Your Passion for Community Support
Make sure to express your genuine passion for supporting people in the community. Share personal stories or experiences that highlight your commitment to making a positive impact on others' lives.
✨Demonstrate Excellent Interpersonal Skills
Prepare to showcase your interpersonal skills during the interview. Think of examples where you've successfully supported individuals, especially in vulnerable situations, and how you made them feel valued and reassured.
✨Highlight Your Customer-Focused Approach
Be ready to discuss how you prioritize customer needs. Provide specific instances where you went above and beyond to ensure clients felt supported and satisfied with the services provided.
✨Prepare for Problem-Solving Scenarios
Since the role requires a proactive mindset, think of challenges you've faced in previous roles and how you resolved them. Be prepared to discuss your problem-solving strategies and how they can be applied to enhance the Lifeline service.
