IT Specialist I

About the team

Klaviyo’s global corporate Information Technology (IT) team is responsible for providing technology systems, administration, and support to Klaviyos around the world. Our main goal is to ensure that Klaviyos everywhere have a strong technology foundation to do great work. The IT Team solves problems using technology and provides Klaviyo’s continued scalability and sustainable employee growth in a rapidly evolving environment.

The IT Searchbar team — “Searchbar” is our end-user support team — is responsible for providing day-to-day tactical support to Klaviyos. This includes assisting with employee onboarding, inventory maintenance, overseeing a ticket queue, creating automated workflows, and documenting processes for our internal knowledge base.

About the role

This is an entry-level role , joining our growing EMEA IT team as our IT Specialist I, you’ll be responsible for interacting with and solving technical issues for other Klaviyos. Using your experience, you’ll work to understand the problem then solve it using your troubleshooting skills. You’ll also assist with light project work and inventory management. You’ll have support when you need it, working closely with the IT Systems team to escalate issues as necessary, all under the leadership of the EMEA IT Manager.

How You’ll Make a Difference

• Oversee the daily ticket queue, ensuring that priority tickets are solved expediently.
• Provide real-time support to remote and in-office Klaviyos by asking the right questions to dig into the root cause of the problem.
• Identify recurring technical issues.
• Assist with hardware needs — setting up and de-provisioning devices — installing and configuring software, and shipping and receiving.
• Be an active participant with documentation and writing knowledge base articles.
• Support our conference rooms and unified communications technology.
• Identify a focus area and work on a career plan to ensure your continued growth.

Who You Are

• 1-2 years experience working in a help desk or support environment using a ticketing system such as FreshService, Zendesk, or similar.
• A Mac expert (software and hardware)
• You have clear verbal and written communication skills.
• Passionate about learning new technologies and passing that knowledge on.
• Enjoy working on challenging problems and finding impactful solutions.
• Worked with the following (or similar) core technologies/applications: Jamf Pro, Okta, 1Password and Google Workspace
• Willing and able to work from the London office for 4+ days.

Nice to have

• Experience with programming languages or scripting knowledge.
• Have the Google IT Support Professional certificate or similar certification.
• Experience with MDM/SSO strategy and support.
• Wired and wireless networking knowledge.

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