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- Tasks: Lead the business change plan for Project Victoria, ensuring readiness and effective communication.
- Company: Join Vodafone, a global tech leader focused on innovation and customer loyalty.
- Benefits: Enjoy an excellent salary, bonus, 28 days holiday, and tailored benefits for you and your family.
- Why this job: Be part of a diverse team revolutionizing technology use in businesses while making a real impact.
- Qualifications: Extensive experience in change management within the Telco or Technology sector is required.
- Other info: Background checks are mandatory; we support accessibility requests during recruitment.
The predicted salary is between 43200 - 72000 £ per year.
Location: Newbury, London or Stoke
Salary: Excellent basic salary plus bonus and Vodafone benefits
Working Hours: Full time 37.5 hours per week – Mon to Fri
Who We Are
We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.
Be part of Vodafone Business UK, a team that are revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).
What you’ll do
The Lead Business Change Manager will own the business change plan for Project Victoria to ensure the Business is ready to accept and embed the change that Victoria will drive. The scope includes business readiness, training, communication, service design and work instruction creation and involves managing a squad of team members (mix of direct and dotted line reports) that are responsible for these areas.
Key accountabilities and decision ownership:
- Owns the approach, strategy and overall Business Change plan for Project Victoria.
- Collaborates with wider programme team leads to ensure appropriate business change representation on key deliverables such as business requirements and designs, enabling the Business Change team to represent the voice of the Business and Customer.
- Represents the Business Change team at all senior forums, providing exec level updates.
- Manages the Business Change team, involving direct and indirect management of resources. Sets the priorities for the team.
- Oversees the identification and engagement of impacted stakeholders across the Vodafone Business estate. Establishes/maintains a programme approach for ongoing stakeholder management.
- Oversees the delivery of impact assessments to determine change and readiness requirements.
- Oversees the planning and management of business readiness for all impacted areas, including resource/volume forecasting, support model requirements.
- Own the training approach and plan for the programme.
- Own the communication plan for the programme.
- Own the delivery of an updated service design and work instruction catalogue to reflect the new ways of working, protecting customer and agent experience.
- Identifies and manages risks, issues and dependencies.
- Owns the transition of new capability to the business, using change networks to support the embedding of change and realisation of benefits.
Who you are
- Extensive experience working in a Change lead role within the Telco or Technology sector.
- Demonstrable experience of leading change on large transformation programmes within complex Business environments.
- Excellent communication and presentation skills. Ability to proficiently communicate and influence senior stakeholders up to board level.
- Extensive team management experience, including in a matrix/virtual environment.
- Excellent stakeholder management skills enabling cross-functional collaboration up to Senior level.
- Adaptable and resilient, able to work effectively both independently and as part of a team.
- Excellent problem-solving skills.
- Extensive experience of risk, issue and dependency management.
What we offer
We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.
Together we can
Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website ( for guidance.
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Lead Business Change Manager employer: Vodafone UK
Contact Detail:
Vodafone UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Business Change Manager
✨Tip Number 1
Familiarize yourself with Vodafone's Project Victoria and its objectives. Understanding the specific goals and challenges of this project will help you articulate how your experience aligns with their needs during discussions.
✨Tip Number 2
Network with current or former employees in similar roles at Vodafone. They can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Prepare to discuss your experience with change management in detail. Be ready to share specific examples of how you've successfully led transformation programs, particularly in complex business environments.
✨Tip Number 4
Highlight your communication and stakeholder management skills. Since the role involves influencing senior stakeholders, be prepared to demonstrate how you've effectively communicated and collaborated with diverse teams in the past.
We think you need these skills to ace Lead Business Change Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Lead Business Change Manager position. Understand the key responsibilities and required skills, especially in change management within the Telco or Technology sector.
Tailor Your CV: Customize your CV to highlight your extensive experience in leading change on large transformation programs. Emphasize your communication and presentation skills, as well as your ability to manage teams and stakeholders effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for technology and change management. Mention specific examples of how you've successfully managed change in complex business environments and how you can contribute to Vodafone's goals.
Highlight Relevant Experience: In your application, make sure to detail your experience with risk, issue, and dependency management. Provide examples of how you've influenced senior stakeholders and collaborated across functions to achieve successful outcomes.
How to prepare for a job interview at Vodafone UK
✨Understand the Business Change Landscape
Familiarize yourself with the key aspects of business change management, especially in the telecommunications sector. Be prepared to discuss your experience leading change initiatives and how you can apply that knowledge to Project Victoria.
✨Showcase Your Stakeholder Management Skills
Highlight your ability to engage and influence senior stakeholders. Prepare examples of how you've successfully managed stakeholder relationships in previous roles, particularly in complex business environments.
✨Demonstrate Communication Proficiency
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Be ready to present your ideas and strategies effectively, as if you were addressing an executive audience.
✨Prepare for Team Management Scenarios
Expect questions about your team management experience, especially in a matrix or virtual environment. Think of specific instances where you set priorities, managed resources, and led a diverse team towards achieving common goals.
