Onboarding Coordinator

Role Title: Onboarding Coordinator

Edinburgh Hybrid

General

• Commitment to Learning and Personal Development
• You will complete all required Macquarie Training within deadlines and ensure you commit to 30 mins of Social Talent per week.
• You will also complete all Macquarie Compliance training and certifications – with zero breaches recorded
• Become an expert in Macquarie systems and culture.
• Commitment to your role
• Ensure you meet the requirements of your role within Hudson RPO and Macquarie, this includes:
• Your attitude to your work
• Timekeeping
• Your commitment to hybrid working/office attendance
• Your involvement in wider projects/activities.
• Meet the required SLA\’s of Macquarie
• 24h respond to emails
• 24h pick up interviews
• 24h chase interviewers
• 48h chase candidates
• STL’s sent before 2pm completed same day, or otherwise within 24 hours
• Keeping trackers up to date
• Responsibility and Accountability
• Be responsible for hosting team meetings to support the team lead.
• As part of the coordination team be accountable for keeping both your own and the team shared mailbox up to date:
• Ensuring that you respond to emails in an efficient timely manner daily.
• Flag urgent emails to the relevant coordinator.
• Covering communications and actions for others that are off.
• Asking for help where you are not able to resolve issues on your own.
• Conduct and Collaboration
• Act as a mentor to new members of the coordination team, helping them to learn their role and feel welcome in the team.
• Proactively work together with your colleagues to foster a Team culture of support and respect.
• Work closely with colleagues and clients as a trusted advisor to build excellent relationships and drive positive engagement.
• Work collaboratively with the wider team to ensure all opportunities to deliver efficient and timely interview scheduling and onboarding solutions are maximised with a focus on driving results proactively and in accordance with SLA\’s.
• Customer experience and engagement
• Maintain excellent customer service at all times.
• Managing expectations in a collegiate way with all customers to include HM’s, candidates and the wider recruitment and HR team.
• Supporting Change
• Being open and receptive to change.
• Bring in new ideas, recommendations and feedback.
• Develop an improvement mindset.

Onboarding

• Overview, continuity, and tidiness
• Ensure all trackers are updated in real time.
• Ensure all required documents are saved in candidates G drive folder.
• Upload relevant items to Avature as received for audit purposes minimising the need to follow up for documents at audit stage
• Accountability
• Take ownership of more complex onboarding requests, such as conversions and international transfers.
• Take accountability for your aligned group. Action new STL requests in a timely manner, or if you are unable to do so escalate to your manager and team to request support.
• Build relationships with your recruiting partners, RA’s, hiring managers and EA’s along with deep expertise within your aligned group(s).
• Ensure the onboarding hub is updated with any new information that is relevant to share (either general onboarding or group specific).
• Handle invoices within a timely manner, sending to the recruiter for prompt payment.

Interview Scheduling

• Accountability
• Take ownership of time sensitive interview scheduling projects.
• Take accountability for your aligned group. Action items by ensuring all requests are covered.
• Where you need additional support to ensure SLA’sare adhered to, proactively escalate to your manager and team to request support.
• Become an expert on the way the recruiters, sourcers, HM’s and interviewers in your group(s) work and what is the most efficient way to schedule with them.
• Review trackers actively. Ensure interviews and PA’s move swiftly and are not left on the tracker for longer periods of time. Highlight and enlist support from recruiters/sourcers if no response and agree on next steps (once you have done 2 chasers and a phone call as a minimum).
• Commitment to excellent communications
• Ensure that candidates, HM’s and the wider recruitment team are kept informed throughout the interview scheduling process.
• Help to develop communications templates