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- Tasks: Lead client engagement and manage CRM projects with C-level executives.
- Company: Join a respected software company specializing in CRM solutions.
- Benefits: Enjoy a competitive salary, car allowance, bonus, and autonomy in your role.
- Why this job: Make a real impact by advising clients on CRM systems and enhancing their business success.
- Qualifications: Must have extensive CRM knowledge and experience in client-facing project management roles.
- Other info: Work 3 days a week in Reading; immediate start available.
The predicted salary is between 43200 - 72000 £ per year.
Senior Engagement Manager, Client Engagement Manager, CRM, 3 days a week in the Reading, Berkshire office. Competitive salary + car allowance + bonus
Well respected software product company in the CRM space is looking for a senior client facing engagement manager with excellent knowledge of CRM. In this broad role you will work with potential and existing customers (at the C level) both pre-sale and post-sale advising them of the benefit of CRM systems and how it will enhance their business.
To be considered for this role you will have a range of technical and commercial skills and are highly likely to have worked through client facing project management roles before moving into a senior engagement or client customer success role (or similar). Senior stakeholder management is key.
Candidates without exceptional knowledge of CRM cannot be considered. It does not matter which CRM product you have knowledge of (e.g., Salesforce, Dynamics, etc.).
Roles and Responsibilities include:
- Pre-Sales presentations to C level and other stakeholders.
- Scoping and requirement capture.
- Use your excellent CRM knowledge to guide and advise clients.
- Commercial engagement with C level executives.
- Educate and advise customers on their commitments and expectations.
- Help the business secure new and additional work through your CRM consultancy and engagement skills.
To be considered you will have the following experience:
- Excellent and detailed knowledge of CRM products and systems.
- Proven presentation skills.
- Proven experience working at the C level.
- Strong commercial awareness.
- Project Management / project delivery skills and experience.
- Experience in client engagement / customer success, etc.
This role offers a lot of autonomy. It is a senior role and the successful candidate will work closely with potential and established clients ensuring they understand and get the most out of their CRM.
The client is based in Reading and you need to be in the office 3 days a week. You will also travel to site when required. The salary is competitive and there will be a bonus. If you have the CRM and business consultancy skills, please send your CV for a full brief. Interviews soon and immediate start available.
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Client Facing Senior Project Manager, CRM employer: Fdo Consulting
Contact Detail:
Fdo Consulting Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Facing Senior Project Manager, CRM
✨Tip Number 1
Make sure to highlight your experience with CRM systems during networking events or industry meetups. Engaging with professionals in the CRM space can help you gain insights and potentially get referrals for this role.
✨Tip Number 2
Prepare to discuss specific examples of how you've successfully managed client relationships at the C level. This will demonstrate your capability in senior stakeholder management, which is crucial for this position.
✨Tip Number 3
Stay updated on the latest trends and developments in CRM technology. Being knowledgeable about current innovations will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 4
Consider reaching out to current or former employees of the company to gain insights into their culture and expectations. This information can be invaluable when tailoring your approach during the interview process.
We think you need these skills to ace Client Facing Senior Project Manager, CRM
Some tips for your application 🫡
Highlight Your CRM Expertise: Make sure to emphasize your detailed knowledge of CRM products and systems in your CV and cover letter. Mention specific CRM platforms you have experience with, such as Salesforce or Dynamics, and how you've utilized them in previous roles.
Showcase Client Engagement Experience: In your application, provide examples of your experience working with C-level executives and how you've successfully managed client relationships. Highlight any relevant project management or customer success roles that demonstrate your ability to engage effectively with clients.
Demonstrate Presentation Skills: Since the role involves pre-sales presentations, include details about your presentation skills in your application. Mention any specific instances where you presented to senior stakeholders and the outcomes of those presentations.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as 'senior engagement manager' and 'commercial awareness', to ensure your application stands out to the hiring team.
How to prepare for a job interview at Fdo Consulting
✨Showcase Your CRM Expertise
Make sure to highlight your in-depth knowledge of various CRM systems during the interview. Be prepared to discuss specific examples of how you've successfully implemented or advised on CRM solutions in previous roles.
✨Prepare for C-Level Engagement
Since this role involves working with C-level executives, practice articulating your ideas clearly and confidently. Think about how you can demonstrate your ability to engage with high-level stakeholders and address their unique needs.
✨Demonstrate Strong Presentation Skills
You will likely be asked to present during the interview. Prepare a brief presentation that showcases your skills and experience in CRM consultancy. This will not only demonstrate your presentation abilities but also your understanding of the subject matter.
✨Understand the Company's Needs
Research the company and its CRM offerings thoroughly. Be ready to discuss how your skills align with their goals and how you can contribute to enhancing their client engagement strategies.
