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- Tasks: Join our dynamic team as a Systems Analyst, focusing on backend operations and customer support.
- Company: Global Relay specializes in audit, eDiscovery, and data management for a global clientele.
- Benefits: Enjoy opportunities for remote work, skill development, and a collaborative environment.
- Why this job: Be part of a fast-paced team that values problem-solving and innovation in data services.
- Qualifications: Post-secondary education or relevant experience; 1-3 years in technical support preferred.
- Other info: Evening/weekend shifts may be required; strong communication skills are essential.
The predicted salary is between 36000 - 60000 £ per year.
Your role:
We are looking for analytical candidates with solid technical aptitude to join our bright, diligent and dynamic team. As the Data Services Systems Analyst, you will carry out the technical implementation of all Data Services’ Import requests, in addition to supporting the daily processes and business operations of our fast-paced organization. The Data Services Systems Analyst will focus on the backend operations and escalation of all customer-facing systems related issues within Data Services to ensure proper facilitation and completion of Import case queue of Client historical archives being ingested into Global Relay’s archives. You will play a critical role in proposing solutions, testing new features and contributing to the development of internal products.
The Data Services team provides audit, eDiscovery, and data migration support to our global customer base. The team is a specialized professional services department that delivers service and industry expertise on audit, legal eDiscovery, and data management related inquiries.
Are you up for the challenge?
Your responsibilities:
- Review, validate, approve and complete Data Service requests, according to departmental SLAs
- Act as a customer liaison to Development and Operation teams, escalating bugs, system failures and data issues as necessary
- Provide accurate completion timelines and project milestone estimates, and deliver accordingly
- Provide archive information and support to customer-facing teams across the business
- Demonstrate problem-solving and resourcefulness that deliver results for the customer
- Communicate (verbal & written) technical explanations effectively to a non-technical audience
- Actively guide and provide support to the Data Services team when they call for help
- Maintain and adhere to information security standards and protocols, as directed by Global Relay’s Information Security Policies
- Understands importance of quality control, information integrity, completeness and accuracy of data
Technical
- Run/write PosgresQL (or SQL similar) queries for custom reporting and troubleshooting purposes
- Build scripts/macros to automate or increase efficiency for data processing
- Perform A9 archive changes (legal holds, flagging rules etc.)
- Investigate and troubleshoot product, system and data errors
- Participate in internal product testing and QA as needed
Administrative
- Maintain detailed case documentation and perform customer request tracking
- Perform case management using a ticketing system including: creation, action and closure of assigned import tickets
- Generate processing logs and summary reports for customer review and verification
- Research and document internal processes and industry knowledge on an ad hoc basis
- Contribute to the maintenance of workstations and Windows servers
Management Support:
- Provide the Data Services Team Leads with recommendations for policy and procedural improvements
- Assist with cross-company issues and trouble-shooting
- Support Management with completion of ah-hoc tasks and projects
Case Management:
- Archive 9 Data Export Queue Management
- Archive 9 Archive Query Requests
- Archive 9 Legal Hold and Flagging Requests
- Archive 9/Archive 10 Data Import and Migration Requests
Project Management:
- Complete data investigation and project coordination in collaboration with Data Services Specialist as needed
- Liaise with internal teams and stakeholders on operational issues
- Provide basic Project Management in support of larger/more complex requests
Leadership, Coaching & Mentoring:
- Train and mentor new hires; review and shadow new hire’s work to ensure quality
About you:
- Post-secondary education or relevant work experience
- 1-3 years in a technical support role or equivalent work experience
- Strong written and verbal communication in English
- Experience in Microsoft Office, specifically Excel and Outlook
- Technical/desktop trouble-shooting skills and computer proficiency
- Logical, methodical and predictable in their work
- Self-starter with the ability to work independently under minimal supervision
- Exceptional organizational and problem-solving skills with proven accuracy and attention to detail
- Ability to meet strict deadlines, while balancing multiple tasks or projects
- Demonstrates technical aptitude and an appetite for continuous learning
Working conditions:
- Prepared to work evening / weekend shifts on occasion, for scheduled activities or to meet project deadlines.
- Prepared to work statutory holidays as needed
- Repetitive work required
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Systems Analyst, Data Services employer: GlobalRelay
Contact Detail:
GlobalRelay Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Systems Analyst, Data Services
✨Tip Number 1
Familiarize yourself with PostgreSQL or similar SQL databases, as this role requires running and writing queries. Consider practicing by creating sample databases and running various queries to enhance your technical skills.
✨Tip Number 2
Brush up on your problem-solving skills by tackling real-world scenarios related to data management and system troubleshooting. This will help you demonstrate your resourcefulness during the interview process.
✨Tip Number 3
Since communication is key in this role, practice explaining technical concepts in simple terms. You might want to do mock interviews with friends or family to refine your ability to communicate effectively with non-technical audiences.
✨Tip Number 4
Show your enthusiasm for continuous learning by staying updated on the latest trends in data services and technology. Mention any relevant courses or certifications you've completed that align with the responsibilities of the Systems Analyst role.
We think you need these skills to ace Systems Analyst, Data Services
Some tips for your application 🫡
Tailor Your Resume: Make sure to customize your resume to highlight relevant experience and skills that align with the Systems Analyst role. Emphasize your technical support background, problem-solving abilities, and any experience with data services or SQL.
Craft a Compelling Cover Letter: Write a cover letter that showcases your analytical skills and technical aptitude. Mention specific examples of how you've successfully handled similar responsibilities in previous roles, particularly in data management or customer support.
Highlight Technical Skills: Clearly list your technical skills, especially your proficiency in SQL or PostgreSQL, and any experience with Microsoft Office tools like Excel. This will demonstrate your capability to handle the technical aspects of the job.
Showcase Communication Skills: Since the role requires effective communication with non-technical audiences, provide examples in your application of how you've successfully communicated complex information in an understandable way. This could be through past projects or team collaborations.
How to prepare for a job interview at GlobalRelay
✨Showcase Your Technical Skills
Be prepared to discuss your experience with SQL or PostgreSQL. Highlight specific projects where you wrote queries or built scripts to solve problems, as this role requires strong technical aptitude.
✨Demonstrate Problem-Solving Abilities
Prepare examples of how you've tackled complex issues in previous roles. The interviewer will be looking for your ability to think critically and propose effective solutions, especially in a fast-paced environment.
✨Communicate Clearly
Since you'll need to explain technical concepts to non-technical audiences, practice articulating your thoughts clearly and concisely. Use simple language to describe past experiences and how you resolved issues.
✨Emphasize Team Collaboration
This position involves working closely with various teams. Share experiences where you acted as a liaison between technical and non-technical teams, showcasing your ability to facilitate communication and collaboration.
