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For Companies At a Glance
- Tasks: Provide tech support for software, hardware, and connectivity issues.
- Company: Join a well-established charity making a difference in the community.
- Benefits: Enjoy flexible work with 3 days remote each week.
- Why this job: Be part of a supportive team while enhancing your IT skills.
- Qualifications: Experience in IT support, knowledge of Windows, Office 365, and Active Directory preferred.
- Other info: Opportunity to work closely with external Managed Service Providers.
The predicted salary is between 28800 - 42000 £ per year.
A well-established charity is seeking an experienced IT Helpdesk Administrator to join their team based in Victoria, London. As an organisation that embraces flexibility, you can work from home 3 days per week.
Reporting into the IT Manager, you will be responsible for working alongside external Managed Service Providers (MSP) to offer technical support for software, hardware and connectivity issues. You will play a key role in offering day-to-day support, including assisting hardware deployment, supporting IT and audits, and providing guidance to staff on policy and process.
In order to be suitable for this role, you will be a proven IT professional with prior experience of supporting teams within a similar position. Prior knowledge of Windows, Office 365 and Active Directory is advantageous to your application. You will have a solid understanding of IT systems including the ability to troubleshoot and resolve technical issues. You will also be comfortable working within a smaller IT environment.
IT Helpdesk Admnistrator employer: Ashdown Group
Contact Detail:
Ashdown Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Admnistrator
✨Tip Number 1
Familiarize yourself with the specific software and tools mentioned in the job description, such as Windows, Office 365, and Active Directory. Having hands-on experience or relevant certifications can really set you apart from other candidates.
✨Tip Number 2
Highlight any previous experience you have working with Managed Service Providers (MSP). Be prepared to discuss how you've collaborated with external teams to resolve technical issues effectively.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past technical challenges you've faced and how you resolved them. This will demonstrate your ability to troubleshoot and support users in a smaller IT environment.
✨Tip Number 4
Since the role involves providing guidance to staff on policy and process, think about how you can communicate complex IT concepts in a simple way. Being able to convey information clearly is crucial for this position.
We think you need these skills to ace IT Helpdesk Admnistrator
Some tips for your application 🫡
Tailor Your CV: Make sure to customize your CV to highlight your experience as an IT Helpdesk Administrator. Focus on relevant skills such as troubleshooting, support for Windows, Office 365, and Active Directory.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for IT support and your ability to work in a flexible environment. Mention specific examples of how you've successfully resolved technical issues in the past.
Highlight Relevant Experience: In your application, emphasize any previous roles where you provided technical support or worked with Managed Service Providers. This will demonstrate your suitability for the position.
Showcase Soft Skills: Don't forget to mention your communication skills and ability to guide staff on policy and process. These soft skills are crucial for working effectively in a smaller IT environment.
How to prepare for a job interview at Ashdown Group
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows, Office 365, and Active Directory. Highlight specific instances where you successfully resolved technical issues, as this will demonstrate your hands-on expertise.
✨Understand the Charity's Mission
Research the charity's goals and values before the interview. Showing that you align with their mission can set you apart and demonstrate your commitment to contributing positively to their team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities. Prepare examples of past situations where you provided IT support, detailing the challenges faced and how you overcame them.
✨Emphasize Team Collaboration
Since you'll be working alongside external Managed Service Providers, highlight your experience in collaborative environments. Discuss how you effectively communicate and work with others to achieve common goals.
