Senior Product Engineer

Who we are Biozone Scientific design and manufacture products utilizing ultraviolet light for commercial and industrial applications, creating systems for disinfection, sanitation, preventative maintenance, and odour control solutions. Headquartered in Cardiff with regional support sites in the United States, Hong Kong and China with sales and support teams globally. Biozone is a portfolio company of private equity LDC. What You Will Be Doing This is an exciting time to join Biozone Scientific. With a proven portfolio of product across multiple sectors we are scaling our Product Engineering team. Reporting to the Head of Product & Engineering you will manage Biozone’s existing portfolio and be a product expert responsible for providing technical leadership to support the in-market teams. The role requires frequent collaboration with Sales, Operations and Quality functions to deliver products and support the commercial team to drive growth through opportunity. Your day to day Sustain Product Portfolio Responsible for sustaining the existing product portfolio on cost and quality. Work with suppliers and manufacturers to overcome production risks / issues / opportunities. Lead activities to ensure effective production of product – cost down and technical procurement. Continuous Improvement – Support in the development and implementation of best practices and internal processes / procedures. Product Expert Understand the competitor landscape and key purchase drivers to support current product offerings and future product expansion. Coordinate the collection and analysis of customer use cases and user stories to ensure delivery of a product that fits their needs. Develop and maintain a deep understanding of our products and their applications. Hold product training sessions to educate new salespeople/partners on the relevant technical aspects of the products. Ensure that all product information is up-to-date and easily accessible to customers and internal teams. Commercial product Support Provide a first level technical response to any product related questions to enable exceptional customer service and technical support. Develop and implement customer support best practices and standard operating procedures. Monitor customer feedback and work with product development teams to suggest improvements or new features. Work with marketing to define the value proposition and competitive advantages of different products Candidate profile: Bachelor’s degree in Mechanical Engineering, Product Engineering or a related field. 3-5 years of experience in product or technical support, preferably in a technology or consumer electronics environment. Proven experience delivering high levels of customer satisfaction. 3D modelling experience (preferably Solidworks). Experience creating / reviewing 2D technical drawings. Previous experience working with suppliers / 3rd parties Experience of UV-C technology and air purification systems would be a plus. Excellent verbal and written communication skills. Problem-solving mindset with a focus on continuous improvement. Strong attention to detail and organisational skills. Able to work with a high level of autonomy and a self-starter. Ability to travel to meet with customers and suppliers. What we offer: Opportunity to grow and develop your career Hybrid working: 3-4 days on site, 1-2 work from home 24 Days holiday (increases every year up to a maximum of 5 extra days) Ability to purchase an extra 5 days per year 4x Annual life assurance 5% Company, 3% employee pension contribution scheme Cycle to work scheme Private Medical Insurance We want to add the best talent to our incredible team, and we want to find you tomorrow. We will do our best to process your application as quickly as possible and come back to you within 2 weeks as we appreciate communication is key. We welcome and encourage applications from all qualified candidates and are happy to provide the accommodations you need within our recruitment process to enable you to demonstrate your skills. Just let us know what you need. So, what are you waiting for? Come join us!