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For Companies At a Glance
- Tasks: Support the sales team by managing customer accounts and processing orders.
- Company: Join SCC, Europe's largest privately-owned IT company, focused on innovation and customer success.
- Benefits: Enjoy hybrid working, competitive salary, flexible benefits, and paid volunteering days.
- Why this job: Be part of a diverse team with opportunities for career growth and lifelong learning.
- Qualifications: Experience in sales support or account management, strong communication skills, and attention to detail required.
- Other info: Work from various locations across the UK and engage in a collaborative environment.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Software Sales Support
Location: National, based at any of our SCC offices – Bracknell, London, Birmingham, Leeds, Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive base salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe\’s largest privately-owned IT Company
Role purpose:
To support the Solution Specialists team to help win business, obtain pricing and technical information. Ensure that paperwork and customer accounts are correct to process orders correctly. Produce lower value quotations & contracts without supervision.
Key responsibilities:
- Proactively hunt for new business across Microsoft CSP, EA & hyperscalers marketplace.
- Work with and engage sales account managers to respond to sales requests against a certain vendor, solution tower use case, or value of deal. Additionally, build sales opportunities and up/cross-sell across the Software portfolio, and ensure all contracts and sales documentation are in place to enable seamless transactions.
- Develop creative pitches and propositions for specific industry sectors or SCC customers.
- Follow up on leads and opportunities generated and manage the database accurately for targeted marketing.
- Negotiate commercial terms within set guidelines and attend weekly sales team meetings.
- Liaise with all departments to ensure customer requirements are met and support the Software Business unit to win business.
- Communicate with clients, respond to enquiries, and liaise with suppliers on pricing and technical information.
- Issue account application forms for new customers, monitor credit limits, and produce product quotations.
- Update D365 and sales support tools with correct pricing and product descriptions and check new orders for documentation.
- Regularly communicate with Account Managers and Solution Specialists, and check service resources for forecasted business.
Skills and experience:
- Proven experience in initiating and conducting inbound and outbound calls to qualify opportunities around Software solutions, including Microsoft CSP or Enterprise Agreements.
- Demonstrated ability in identifying and crafting sales opportunities, producing leads, and closing sales for CSP.
- Experience hunting for new CSP customers.
- Relevant work experience in a similar inside sales or account manager role.
- Good communication and negotiation skills, with excellent attention to detail and accuracy.
- Ability to manage a database with a high degree of accuracy.
- Excellent collaboration and teamwork skills, with the ability to work effectively both independently and as part of a team.
- Ambitious, self-motivated, and determined to achieve targets.
- Excellent organization and multitasking abilities.
- A professional but friendly approach to work, with a positive attitude and work ethic.
- Experience with Dynamics 365 (training can be provided).
- Good IT skills with working knowledge of Microsoft Office Applications.
- Adaptable and flexible in a fast-paced environment.
About Us
SCC is Europe\’s largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
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Software Sales Support employer: SCC
Contact Detail:
SCC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Sales Support
✨Tip Number 1
Familiarize yourself with Microsoft CSP and Enterprise Agreements. Understanding these concepts will help you engage more effectively with the sales account managers and demonstrate your knowledge during the interview.
✨Tip Number 2
Practice your communication and negotiation skills. Since this role involves liaising with clients and suppliers, being able to articulate your thoughts clearly and persuasively will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to manage databases accurately. Highlight any experience you have with CRM systems like Dynamics 365, as this will be crucial for keeping track of leads and opportunities.
✨Tip Number 4
Demonstrate your ambition and self-motivation. Share examples of how you've achieved targets in previous roles, as this aligns well with the expectations for the Software Sales Support position.
We think you need these skills to ace Software Sales Support
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Software Sales Support position. Highlight key responsibilities and required skills, and think about how your experience aligns with them.
Tailor Your CV: Customize your CV to reflect relevant experience in software sales support, particularly focusing on your ability to generate leads, manage customer accounts, and communicate effectively with clients.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your skills in negotiation, teamwork, and managing databases accurately.
Highlight Relevant Skills: In your application, emphasize your communication skills, attention to detail, and any experience with Dynamics 365 or Microsoft CSP. These are crucial for the role and will help you stand out.
How to prepare for a job interview at SCC
✨Understand the Role
Make sure you have a clear understanding of the Software Sales Support role. Familiarize yourself with the responsibilities, such as supporting the Solution Specialists team and managing customer accounts. This will help you answer questions confidently and demonstrate your interest in the position.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and internal teams, be prepared to showcase your communication skills. Practice articulating your thoughts clearly and concisely, and be ready to discuss how you've successfully communicated in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and sales acumen. Think of examples from your past experiences where you identified sales opportunities or handled customer inquiries effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research SCC and Its Culture
Familiarize yourself with SCC's values, culture, and recent developments in the IT industry. Understanding the company's commitment to diversity and inclusion will allow you to align your answers with their ethos and show that you're a good fit for their team.
