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- Tasks: Make outbound calls to resolve customer queries and negotiate payment plans.
- Company: Join a well-established client in Warrington known for their customer service excellence.
- Benefits: Enjoy flexible shift patterns and the opportunity to work in a dynamic team environment.
- Why this job: Gain valuable experience in customer service while exceeding KPIs and enhancing your communication skills.
- Qualifications: Previous customer service and sales experience are essential; strong communication skills required.
- Other info: This is a temporary ongoing position with potential for growth.
The predicted salary is between 24000 - 36000 £ per year.
Outbound Customer Service Agent 2024-12-09 Are you looking for a new exciting opportunity within Customer Service?Our well-established client in Warrington is looking for enthusiastic Outbound Call Centre Agent’s to join the team on a temporary on-going basis.The successful candidates will jo OA Brand 2025-01-09, * Outbound B2B Calls
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To handle and resolve customer queries
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Using client systems and web based systems to handle customer calls.
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Negotiating payment plans
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Ability to work in a team environment – ensure all calls are answered in a timely manner.
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Keep an accurate record of all customer details and other data.
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Ad-hoc Administration – handle and respond to emails where required.
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Previous customer service experience is essential for this position
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Ability to work in a fast-paced environment
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An understanding of debt recovery
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Strong communication skills and the ability to provide excellent customer service to all clients
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Ability to work towards and exceed all KPIs set
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Flexibility with the different shift patterns as per business requirements
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Previous sales experience
Mollie McCormack
E: mollie.m@oa-uk.co.uk
T: 020 8344 2337
Outbound Customer Service Agent employer: O A
Contact Detail:
O A Recruiting Team
+442083442337
mollie.m@oa-uk.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Outbound Customer Service Agent
✨Tip Number 1
Familiarize yourself with common customer service scenarios and how to handle them effectively. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in a B2B context. Practice articulating your thoughts clearly and confidently, as this is crucial for an outbound role.
✨Tip Number 3
Research the company and its services thoroughly. Understanding their business model and customer base will allow you to tailor your responses and show genuine interest during the interview.
✨Tip Number 4
Be prepared to discuss your previous customer service and sales experiences. Highlight specific examples where you successfully resolved issues or exceeded targets to showcase your capabilities.
We think you need these skills to ace Outbound Customer Service Agent
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Outbound Customer Service Agent position. Highlight key responsibilities and required skills, such as handling customer queries and negotiating payment plans.
Tailor Your CV: Customize your CV to emphasize your previous customer service experience and any relevant sales experience. Use specific examples that demonstrate your strong communication skills and ability to work in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the job requirements, particularly your experience in debt recovery and your ability to exceed KPIs.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at O A
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way in customer service positions, so let your passion for helping customers shine through.
✨Demonstrate Your Communication Skills
Since strong communication skills are essential for this position, prepare examples of how you've effectively communicated with customers in the past. Practice clear and concise responses during the interview.
✨Prepare for Role-Playing Scenarios
Be ready for potential role-playing exercises where you might need to handle a customer query or negotiate a payment plan. Think about how you would approach these situations and practice your responses.
✨Highlight Your Previous Experience
Discuss your previous customer service and sales experience in detail. Be specific about your achievements and how they relate to the responsibilities of the Outbound Customer Service Agent role.
