Head of Ecommerce

This range is provided by BullionByPost. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

We’re passionate about investment, especially gold and silver, and are looking for likeminded people to help make it simple for our customers to buy, sell, and securely store bullion in the UK and Europe.

By joining us, you will become part of Jewellery Quarter Bullion, a thriving e-commerce business specialising in the sale of gold and silver bullion online. As the UK’s leading online gold and silver bullion dealer—turning over more than £300 million each year—we connect customers with one of the world’s oldest and most trusted stores of value.

We operate multiple websites across the UK and Europe, including BullionByPost.co.uk and Gold.co.uk, providing trusted platforms for customers to buy and sell this safe-haven asset, and continue to focus heavily on growth opportunities across the EU.

If you’re ready to apply your expertise to a company at the forefront of e-commerce and precious metal trading, we’d love to hear from you!

Role overview

Are you passionate about digital innovation and the enduring value of gold and silver? BullionByPost is seeking a dynamic Head of E-Commerce to lead our online strategy and elevate our digital presence across the UK. In this role, you’ll be at the forefront of enhancing the user experience, managing site performance, and driving conversion through catalogue management and creative design oversight. If you’re ready to shape the future of bullion trading online, we’d love to hear from you.

Key responsibilities include

• Enhance and optimise the online customer journey to ensure a seamless and intuitive experience across all devices by working closely with our UI/UX Designer and Developers.
• Analyse customer behaviour and implement strategies to improve conversion rates, enhance engagement, and drive revenue growth.
• Analyse website performance, sales trends, and key metrics including conversion rates, AOV, traffic, to identify growth opportunities.
• Oversee the performance, functionality, and overall health of all our websites, ensuring it remains fast, secure, and reliable.
• Maintain and update product listings, ensuring accurate pricing, descriptions, and stock availability to maximise sales and customer trust. Manage the activity and merchandising of the website, ensuring product descriptions, imagery, and information are accurate.
• Work together with our UI/UX Designer to jointly lead on creative direction and ensure all website design elements align with brand guidelines, improving usability and visual appeal.
• Work with the product team to plan and execute product launches and ensure new products are well-supported by marketing. Plan and execute seasonal promotions, sales, and marketing campaigns.
• Work collaboratively across teams, including dev, product, logistics, customer service to ensure smooth operations.

If you are a passionate and experienced leader eager to make an impact in the precious metals industry, we want to hear from you.

Apply now to become a key player at Jewellery Quarter Bullion and help drive our success to new heights.

**Please note** This is an office-based role at our Birmingham head office and does not qualify for visa sponsorship; all applicants must have the right to work in the UK.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Marketing
• Investment Management and Retail

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