At a Glance
- Tasks: Assist customers and ensure a friendly shopping experience every day.
- Company: Join Wickes, a supportive company focused on customer satisfaction and employee growth.
- Benefits: Enjoy flexible hours, up to 35 days off, and a range of financial perks.
- Why this job: Great opportunity for personal development in a welcoming environment with a strong team culture.
- Qualifications: Experience in customer service is preferred, but full training will be provided.
- Other info: Flexible working options available; apply now to start your journey!
Job Title: Customer Service Assistant Salary: £11.44 per hour Job Type: Part Time Wickes, Wynne Avenue, Clifton, Swinton, M27 8FU The Role… Whatever your role in and around the store, everything you do will be focused on the customer experience. Parking will be a breeze, trolleys in easy reach, help always at hand, stock in the right place, deliveries out on time and payment met with a smile.Of course, while you’re creating a helpful and friendly customer experience, we’ll be thinking of new ways to reward, develop and invest in you. You’ll receive all the training, support and opportunities you need. Think of it as a down-to-earth place to work, where you get to go up in the world. Permanent and Part-time, 20 hours per week. About you… Every day you’ll be dealing with and assisting customers, so it’s important that you offer every person that walks through our doors a high level of customer service. We look for someone who ideally has experience working in a similar role and has experience using manual handling equipment and a forklift but full training will be provided. What can we offer you? You’ll be supported with fantastic learning and development and have the opportunity to grow and develop your career with us. We’ll also equip you with a benefits package that includes: Rate of pay for between 18 and 20 years olds is £10.79phr and 21 years and over is £11.44phr. Up to £300 per month gain share bonus Up to 10% employer pension contribution Up to 35 days of annual leave including 8 days of bank holidays Other financial and wellbeing benefits include: 20% colleague discount, Save-as-you-earn scheme, Cashback health scheme, Cycle to work, Life assurance, Peppy, Aviva Digital GP, Financial Education & loans, Discount platform including savings and cash back at numerous retailers, savings on gym membership. We aim to create an inclusive workplace with colleagues’ wellbeing at the heart of everything we do. If you are interested in flexible working you can read our flexible working statement here or let us know when you apply and we can talk this through as part of your application process. Apply now! * Salary dependant on age. Vacancy Reference #47425 “Please contact us here if you require any adjustments within the application process. If you require any reasonable adjustments at the interview stage you will have an opportunity to inform us when we invite you to interview. Please note, this link is only for reasonable adjustments required – general enquiries, or direct CV applications cannot be accepted via this form”
Customer Service Assistant, Swinton employer: Wickes
Contact Detail:
Wickes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant, Swinton
✨Tip Number 1
Fokussiere dich auf deine Kundenservice-Fähigkeiten. Überlege dir konkrete Beispiele, wie du in der Vergangenheit Kunden geholfen hast oder wie du mit schwierigen Situationen umgegangen bist. Das zeigt, dass du die Anforderungen der Stelle verstehst.
✨Tip Number 2
Informiere dich über Wickes und deren Werte. Wenn du während des Gesprächs zeigst, dass du die Unternehmenskultur verstehst und schätzt, wird das einen positiven Eindruck hinterlassen.
✨Tip Number 3
Bereite dich darauf vor, Fragen zu stellen. Zeige dein Interesse an der Position und dem Unternehmen, indem du Fragen zu den Schulungs- und Entwicklungsmöglichkeiten stellst, die dir geboten werden.
✨Tip Number 4
Wenn du Erfahrung mit manuellen Handhabungsgeräten oder Gabelstaplern hast, erwähne dies im Gespräch. Auch wenn die Schulung bereitgestellt wird, kann es von Vorteil sein, wenn du bereits Kenntnisse in diesem Bereich hast.
We think you need these skills to ace Customer Service Assistant, Swinton
Some tips for your application 🫡
Understand the Role: Make sure to read the job description thoroughly. Understand the key responsibilities and the importance of customer service in this role, as it will help you tailor your application.
Highlight Relevant Experience: If you have previous experience in customer service or using manual handling equipment, be sure to highlight this in your CV and cover letter. Use specific examples to demonstrate your skills.
Show Enthusiasm for Training: Mention your willingness to learn and grow within the company. Since they provide training, express your eagerness to develop your skills and contribute positively to the team.
Personalize Your Application: Address your application to the hiring manager if possible, and include a brief statement about why you want to work at Wickes specifically. This shows that you have a genuine interest in the company.
How to prepare for a job interview at Wickes
✨Show Your Customer Service Skills
Since the role focuses heavily on customer experience, be prepared to share specific examples of how you've provided excellent customer service in the past. Highlight any relevant experiences that demonstrate your ability to handle various customer situations.
✨Familiarize Yourself with Manual Handling Equipment
Even though full training will be provided, having a basic understanding of manual handling equipment and forklifts can set you apart. If you have prior experience, mention it during the interview to show your readiness for the role.
✨Emphasize Teamwork and Support
The job description mentions a supportive work environment. Be sure to express your enthusiasm for working as part of a team and how you can contribute to creating a friendly atmosphere for both customers and colleagues.
✨Ask About Growth Opportunities
Since the company values development and career growth, prepare thoughtful questions about training programs and advancement opportunities. This shows your interest in long-term commitment and personal development within the company.