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- Tasks: Join us as a Fire Service Engineer, maintaining fire safety systems and providing top-notch customer service.
- Company: Be part of a leading service and installation business with nearly 50 years of industry experience.
- Benefits: Enjoy 20+ days of holiday, sick pay, pension, and wellness programs like fitness and nutrition support.
- Why this job: This role offers hands-on experience, a supportive culture, and the chance to make a real impact.
- Qualifications: Good IT skills and knowledge of fire safety standards are essential; FIA training is a plus.
- Other info: Field-based role covering South England; company vehicle and tools provided.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
We are currently recruiting for one of our clients, a successful and highly accredited Service and Installation business, based throughout the UK, who have been trading for almost 50 years and are leaders within their industry. They are currently looking for a Field Service Engineer to join their team, covering the South of England between London and Brighton.
Salary: up to £38,000 pa
Location: Field based – company provided vehicle, IT Equipment, Mobile phone, Tools and PPE
Working Hours: 40 hours Monday to Friday 8:30 – 5.00pm
Benefits: 20 days holiday plus bank holidays, increasing to 22 days at 3 years’ service and to 25 at 5 years’ service. Sick pay 3 days full pay increasing to 3 weeks full pay after 2 years’ service, NEST Pension, 2x Annual salary group life assurance with AIG, EAP – 24/7 GP access, second medical opinion, mental health support online health checks, nutritionist programme, fitness programme, and bereavement support, Cycle to work, Tech scheme, Retail discounts.
The Role: To attend customer sites, within their allocated regional area to fulfil the company’s business contracts, by completing planned preventive maintenances of fire safety systems, attending call outs, fault finding and completing the modification of existing systems. Ensuring compliance with industry standards and excellent customer service.
Main Duties and Responsibilities:
- Works efficiently and productively to meet Preventive Maintenance (PM) schedule for customers in the allocated regional area.
- Responds to emergency call outs and unscheduled work as they arise, attending sites in the most efficient and cost-effective way while meeting customer’s Service Level Agreement (SLA).
- Completes service worksheets and all company documents, comprehensively in line with BS5839 and company policies and procedures.
- Proactively feeds back on-site issues, non-compliances and additional work possibilities to the Field Services Manager.
- Provides excellent customer service when responding to customers.
- Attends follow-up visits to ensure remedial work is completed within Service Level Agreement (SLA) timescales specific to customer.
- Maximises on-site remedial works and opportunities.
- Supports other departments to complete installation works on time, where required.
- Builds strong, professional relationships with customers, suppliers, and internal personnel from other departments.
- Follows health and safety guidance, always working in a safe manner, with the correct PPE, uniform and equipment required for the assigned work.
- Liaises with QHSE Manager for quality audit purposes, calibration of equipment and Field audits, and checking understanding of monthly health and safety Toolbox Talks.
- Leads by example adhering to Company Values: Respect, Professionalism, Customer focus, Innovation, Simplicity.
Technical Skills:
- Good IT skills.
- FIA Foundation with extensive knowledge of BS5839.
- Fault finding knowledge.
- Modification of Fire Safety Systems configuration.
Core Skills:
- Good communicator, approachable with a positive attitude.
- Customer service focused.
- Organisation skills, such as time management and prioritising.
- Applies a problem-solving approach taking accountability for own actions.
Desired Skills and Training:
- Technical FIA course.
- Any further FIA training in Advanced or specialist areas.
Interested? Please send your CV in as a Word format only.
Please only apply if you are already eligible to work in the UK (indefinitely & without sponsorship).
Not for you but you know someone suitable? Take advantage of the YourRecruit paid referral.
Due to the large numbers of responses we receive, despite our best efforts it is not possible to respond to every application. Therefore, only short-listed candidates will be contacted for this particular role and if you haven’t heard from us within 7 days please assume you have been unsuccessful on this occasion.
Please feel free however to apply for further roles and we will certainly keep your details on file and contact you with suitable vacancies. YourRecruit Ltd does not discriminate on the grounds of race, gender, or disability and complies with all relevant UK legislation.
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Fire Service Engineer employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fire Service Engineer
✨Tip Number 1
Make sure to familiarize yourself with BS5839 standards, as this is crucial for the role. Understanding these regulations will not only help you in your day-to-day tasks but also demonstrate your commitment to compliance during the interview.
✨Tip Number 2
Highlight any previous experience you have with fire safety systems and fault finding. Be prepared to discuss specific examples of how you've successfully handled similar situations in the past, as this will showcase your problem-solving skills.
✨Tip Number 3
Emphasize your customer service skills during the application process. Since the role involves building strong relationships with customers, sharing instances where you've gone above and beyond for clients can set you apart from other candidates.
✨Tip Number 4
Research the company’s values and be ready to discuss how you align with them. Showing that you resonate with their focus on respect, professionalism, and innovation can make a positive impression on the hiring team.
We think you need these skills to ace Fire Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Fire Service Engineer role. Emphasize your knowledge of BS5839, fault finding, and customer service skills.
Write a Strong Cover Letter: Craft a cover letter that showcases your passion for fire safety and your commitment to excellent customer service. Mention specific experiences that demonstrate your problem-solving abilities and technical skills.
Follow Application Instructions: Ensure you send your CV in Word format as specified in the job description. Double-check that you meet the eligibility requirements to work in the UK without sponsorship.
Prepare for Potential Interviews: Think about how you can demonstrate your technical knowledge and customer service focus during an interview. Be ready to discuss your previous experiences and how they relate to the responsibilities of the role.
How to prepare for a job interview at ZipRecruiter
✨Show Your Technical Knowledge
Be prepared to discuss your understanding of fire safety systems and relevant standards like BS5839. Highlight any specific experiences you have with fault finding and modifications, as these are crucial for the role.
✨Demonstrate Customer Service Skills
Since the role emphasizes excellent customer service, think of examples where you've successfully resolved customer issues or built strong relationships. This will show that you can meet the company's focus on customer satisfaction.
✨Emphasize Problem-Solving Abilities
Prepare to discuss situations where you've had to troubleshoot or solve problems on the job. The interviewers will be looking for your ability to take accountability and approach challenges with a positive attitude.
✨Understand the Company Values
Familiarize yourself with the company's values: Respect, Professionalism, Customer focus, Innovation, and Simplicity. Be ready to explain how you embody these values in your work and how they align with your personal work ethic.
