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- Tasks: Support and repair print devices while providing top-notch service to clients.
- Company: Join a leading provider of office technology and IT services.
- Benefits: Enjoy a hybrid work model, a Toyota Hybrid car, and up to £500 annual bonus.
- Why this job: Great opportunity for hands-on training and problem-solving in a fast-paced environment.
- Qualifications: Experience as a field-based engineer with strong mechanical and IT skills required.
- Other info: 26 days holiday plus bank holidays and a pension plan included.
The predicted salary is between 34000 - 47600 £ per year.
I have a fantastic opportunity to work for a leading provider of office technology and IT services. My clients are looking for skilled light Production Print FSE to cover areas within the Midlands. As this role is a hybrid position, you must be happy to support and assist in the refurbishment of print devices too.
Responsibilities:
- Providing the very best service levels to our clients at all times
- Responding and arriving on clients’ site promptly and within set SLA response times
- Repairing any reported device mechanical & IT issues, plus providing regular scheduled preventative maintenance calls on equipment
- Keeping up to date with all manufacturer service bulletins
- Networking equipment including scanning & document management solutions on all new multi-functional devices sold throughout the product range
- Taking responsibility for all parts stock
- Providing remote technical phone support to clients, attempting to resolve any problems by phone
- Time management and fast pace is essential as is being a quick learner, with hands-on training
Skills/Experience Required:
All candidates must have experience as a field-based engineer and be enthusiastic, polite, mechanically and IT literate, highly organized, plus have good customer communication skills. Problem-solving and identifying faults on mechanical equipment in addition to IT issues is an essential skill for this role, whilst full training will also be provided on-going.
Package:
- Basic is up to £34,000
- Toyota Hybrid Car + fuel
- Annual Bonus up to £500
- 26 days holiday + bank holidays
- Pension
For further details and to apply for this role, should you meet the above criteria, please email.
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Production Print Field Service Engineer employer: Concept IT
Contact Detail:
Concept IT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Production Print Field Service Engineer
✨Tip Number 1
Make sure to highlight your experience as a field-based engineer in your conversations. This role requires hands-on skills, so be ready to discuss specific examples of how you've successfully repaired mechanical and IT issues in the past.
✨Tip Number 2
Since this position involves a hybrid work model, emphasize your ability to manage time effectively and work independently. Share any experiences where you had to balance multiple tasks or projects while maintaining high service levels.
✨Tip Number 3
Familiarize yourself with the latest trends in production print technology and document management solutions. Being knowledgeable about these topics will not only impress during discussions but also show your enthusiasm for the industry.
✨Tip Number 4
Prepare to demonstrate your problem-solving skills during interviews. Think of scenarios where you identified faults and resolved issues efficiently, as this is crucial for the role and will showcase your technical aptitude.
We think you need these skills to ace Production Print Field Service Engineer
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Production Print Field Service Engineer position. Understand the responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience as a field-based engineer. Mention specific instances where you've successfully repaired mechanical and IT issues, as well as any customer service experiences that showcase your communication skills.
Show Enthusiasm and Problem-Solving Skills: Demonstrate your enthusiasm for the role in your application. Provide examples of how you've approached problem-solving in past positions, particularly in fast-paced environments, to show that you're a quick learner and can manage time effectively.
Tailor Your Cover Letter: Craft a personalized cover letter that addresses the specific requirements mentioned in the job description. Explain why you're a great fit for the role and how your skills align with the company's needs.
How to prepare for a job interview at Concept IT
✨Show Your Technical Skills
Be prepared to discuss your experience with mechanical and IT issues. Highlight specific examples where you've successfully diagnosed and repaired equipment, as this will demonstrate your problem-solving abilities.
✨Emphasize Customer Service
Since providing excellent service is crucial in this role, share instances where you've gone above and beyond for clients. This will showcase your commitment to customer satisfaction and your communication skills.
✨Demonstrate Time Management
Discuss how you prioritize tasks and manage your time effectively, especially in a fast-paced environment. Providing examples of how you've met tight deadlines or handled multiple responsibilities will be beneficial.
✨Be Ready for Hands-On Questions
Expect practical questions or scenarios related to the refurbishment of print devices. Prepare to explain your approach to troubleshooting and maintaining equipment, as hands-on training will be part of the role.
