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For Companies At a Glance
- Tasks: Monitor and troubleshoot technical issues for customers in a dynamic team environment.
- Company: Join a recognized leader in inclusivity and employee support, committed to social responsibility.
- Benefits: Enjoy 25 days of annual leave, flexible benefits, and employee discounts.
- Why this job: Be part of a friendly, high-performing team that values your skills and offers full training.
- Qualifications: Experience in IT support, strong troubleshooting skills, and excellent communication abilities required.
- Other info: Onsite interview process with opportunities for disabled applicants through the Confident Interview Scheme.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
Associate Technical Service Engineer
Location: Belfast site based full-time 24*7 shift role
Your role will involve ensuring our customers’ services run smoothly. You will be responsible for monitoring, investigating, and diagnosing technical issues for our customers across the region. Your role will involve working as part of a team managing a large number of network devices, servers, and applications following defined processes and procedures on a 24×7 basis. Full training will be provided.
The Operations Centre currently manages services for multiple customers providing support for numerous technologies. The engineering shift teams are made up of high-performing individuals who are both friendly and customer-focused.
Your transferable skills and experience:
- Experience within an IT Support environment.
- Proven troubleshooting skills.
- Empathic listener and persuasive with good proficiency in written word.
- The ability to use their own initiative and to identify and resolve potential problems/issues.
- The ability to represent the company to stakeholders in a professional manner.
Your benefits:
25 Days annual leave plus public holidays (3 flexible)
Pension – Double matching contributions of up to 10%
Life assurance
Companywide incentive plans
Your choices (Flexible benefits such as increased holidays, travel, dental, critical illness, and more)
Perks at work – employee discounts
Employee assistance programme/ virtual GP
Recruitment process
The recruitment process consists of one onsite interview.
We are a Confident Employer and will offer an interview to disabled applicants who meet the minimum/essential criteria for the role. Email if you would like to apply through the Confident Interview Scheme.
Achieve together
We are recognised as a responsible and inclusive employer: Not only are we a certified Confident Leader, a Times Top 50 employer for Equality, a Top 75 employer for Social Mobility, accredited with the Living Wage Foundation and a signatory for the at Work Charter, but we are also committed to the United Nations standards for LGBTI+ and a Stonewall Top 100 Employer.
We are people centric: Our work environments enable you to Be Completely You. Our active people-led Inclusive Community networks are representative of all aspects of and are instrumental in enabling and supporting our innovative approach.
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Associate Technical Service engineer employer: ZipRecruiter
Contact Detail:
ZipRecruiter Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Technical Service engineer
✨Tip Number 1
Familiarize yourself with common troubleshooting techniques and tools used in IT support. Being able to demonstrate your knowledge of these during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your ability to work in a team environment. Prepare examples of how you've successfully collaborated with others in past roles, as teamwork is crucial in this position.
✨Tip Number 3
Practice your communication skills, especially in explaining technical issues to non-technical stakeholders. This will help you convey your ideas clearly during the interview.
✨Tip Number 4
Research the company’s values and culture. Understanding their commitment to inclusivity and employee well-being can help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace Associate Technical Service engineer
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Associate Technical Service Engineer position. Understand the key responsibilities and required skills, such as troubleshooting and customer service, to tailor your application effectively.
Highlight Relevant Experience: In your CV and cover letter, emphasize your experience in IT support environments. Provide specific examples of how you've successfully diagnosed and resolved technical issues, showcasing your problem-solving skills.
Showcase Communication Skills: Since the role requires good proficiency in written communication, ensure your application is clear and professional. Use concise language and structure your documents well to demonstrate your ability to communicate effectively.
Express Enthusiasm for Teamwork: Mention your ability to work as part of a team in your application. Highlight any previous experiences where you collaborated with others to achieve common goals, reflecting the friendly and customer-focused environment of the company.
How to prepare for a job interview at ZipRecruiter
✨Showcase Your IT Support Experience
Be prepared to discuss your previous experience in IT support. Highlight specific examples where you successfully diagnosed and resolved technical issues, as this will demonstrate your troubleshooting skills.
✨Emphasize Team Collaboration
Since the role involves working as part of a team, share experiences that showcase your ability to collaborate effectively with others. Mention any instances where you contributed to a team's success or helped a colleague solve a problem.
✨Demonstrate Empathy and Communication Skills
As an empathic listener, it's important to convey your ability to understand customer needs. Prepare to discuss how you communicate technical information clearly and persuasively, especially in high-pressure situations.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Practice responding to hypothetical situations related to network devices or server issues, showcasing your initiative and critical thinking skills.
