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- Tasks: Lead a team of engineers to deliver top-notch IT services across various locations.
- Company: Join a global leader in digital transformation with over 20,000 employees worldwide.
- Benefits: Enjoy a company car/allowance and opportunities for professional growth.
- Why this job: Be part of a dynamic team improving customer experiences and driving service excellence.
- Qualifications: Strong leadership skills and understanding of IT services are essential; SC clearance required.
- Other info: Travel across the UK is necessary; training on MOS processes will be provided.
The predicted salary is between 36000 - 60000 £ per year.
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Onsite & Field Services Team Leader
Location: UK – Mobile England, UK – Cust. Site ENG | Job-ID: 212205 | Contract type: Standard | Business Unit: System Engineering & Technicians
Life on the team
We have a requirement for an Onsite & Field Services Team Leader based in the Bristol/Gloucestershire area. We have a new service commencing in June requiring management of a public sector service, and engineering teams, based in Bristol, Gloucester, South Wales, and Herefordshire. The Team Leader will also be responsible for management of engineers at Worcester Acute Hospital Trust in Worcester/Redditch/Kidderminster.
Travel will be required across the area as the successful candidate will be customer location based. A company car/allowance will be provided.
The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience.
What you’ll do
- Lead and manage a team of engineers to deliver the required contractually compliant service to the customer(s)
- Lead Daily calls with support team to ensure issues are identified and managed appropriately
- Engage with CC service managers and customer stakeholders to ensure service is running smoothly
- Use reporting to understand data and performance indicators to drive service improvement
- Use data and key relationships to forecast future resource requirements
- Work with Technical Resource Group (TRG) to ensure resource and skill levels are fit for purpose
- Work with the service delivery lead, other service team leaders and internal operational teams
- Identify, record and manage issues to improve processes and service
- Manage escalations and engage appropriate teams through to successful resolution
- Manage formal complaints and dissatisfied users
- Suggest and support new processes, changes to process and improvements to service and/or user experience
- Ensure adherence to both customer and Computacenter policies and procedures
- Ensure high level of team communication and engagement with objectives
- Perform Team Operational 121s
- Regularly attend management meetings
What you’ll need
- Leadership and management
- Organisation
- Good understanding of IT services delivered to end users.
- Good understanding of our MOS processes and tools (Training will be provided)
- Good knowledge of Windows and Office tools
- ITIL knowledge or accreditation
- SC clearance required (can be cleared in 6-8 weeks once recruited)
About us
With over 20,000 employees across the globe, we work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology, and helping our customers to source, transform and manage their technology infrastructure in over 70 countries. We deliver digital technology to some of the world’s greatest organisations, driving digital transformation, enabling people and their business.
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Onsite & Field Services Team Leader employer: Computacenter AG & Co. oHG
Contact Detail:
Computacenter AG & Co. oHG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Onsite & Field Services Team Leader
✨Tip Number 1
Make sure to highlight your leadership experience in IT services during any conversations or interviews. Share specific examples of how you've successfully managed teams and improved service delivery, as this will resonate well with the role's requirements.
✨Tip Number 2
Familiarize yourself with the key performance indicators (KPIs) and service level agreements (SLAs) relevant to the position. Being able to discuss how you have met or exceeded these metrics in past roles will demonstrate your capability to deliver a first-class customer experience.
✨Tip Number 3
Network with current employees or professionals in similar roles within the company. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Prepare to discuss your understanding of ITIL processes and how they apply to service management. Showing that you are knowledgeable about these frameworks will set you apart as a candidate who is ready to hit the ground running.
We think you need these skills to ace Onsite & Field Services Team Leader
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Onsite & Field Services Team Leader position. Understand the key responsibilities and required skills, such as leadership, IT service management, and customer engagement.
Tailor Your CV: Customize your CV to highlight relevant experience in leading IT services teams, achieving KPIs, and managing service improvements. Use specific examples that demonstrate your ability to deliver a first-class customer experience.
Craft a Strong Cover Letter: Write a cover letter that addresses why you are a great fit for this role. Mention your leadership style, your understanding of IT services, and how you plan to engage with customers and stakeholders effectively.
Highlight Relevant Qualifications: If you have ITIL knowledge or accreditation, make sure to mention it prominently. Also, indicate your willingness to obtain SC clearance if you do not already have it, as this is a requirement for the position.
How to prepare for a job interview at Computacenter AG & Co. oHG
✨Show Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on achieving KPIs and SLAs while enhancing customer experience.
✨Understand the Service Delivery Landscape
Familiarize yourself with the specific IT services that will be delivered to end users. Be ready to discuss how you would manage service improvements and handle escalations effectively.
✨Engage with Stakeholders
Highlight your experience in engaging with service managers and customer stakeholders. Discuss how you ensure smooth service delivery and maintain strong relationships to drive performance.
✨Prepare for Technical Questions
Brush up on your knowledge of Windows, Office tools, and ITIL processes. Be prepared to answer technical questions that may arise during the interview, showcasing your understanding of the tools and processes relevant to the role.
