Senior Content Designer

Where the job is based: hybrid, home based and working with Kerv Digital office/customer site visits as required) UK HQ, Seven House, 18 High Street, Longbridge, B3Q 1 2U

Who we are:

At Kerv Digital we solve complex problems and deliver great digital experiences. We combine Data Science, Software Engineering and User Experience to achieve measurable outcomes for our clients. Headquartered in Birmingham and part of the Kerv Group, we are part of a £110m revenue global organisation, with over 500 employees, working with over 800 sector-leading clients, with offices in London, Birmingham, Bangalore and Pune.

Kerv is an ethically led organisation and we’re proud of our values. Our mission, to Build Future and make a positive difference in society, helps guide us to choose to work primarily with Non-profit and Public Sector organisations. We encourage all our teams to embrace the latest technologies, frameworks, and cloud deployment platforms to help our clients achieve more. We relish the difficult problems and integration challenges and guarantee our teams are never bored.

We are proud to be certified as a Great Place to Work by independent assessors in both the UK and India. We can offer you an inclusive, collaborative atmosphere to develop your skills as part of a global multi-discipline development team with opportunities to be mentored by forward-thinking, highly skilled and experienced individuals.

Join us today to work closely with household name clients, build your professional prowess, and make new friends along the way.

Who we are looking for:

As a Senior Content Designer you will create clear, user-centered content experiences. You’ll put the user at the centre of everything you do, delivering seamless and inclusive end-to-end services. You’ll happily flex between content design and interaction design, including some prototyping. Much of your work will be for our Public Sector clients, helping users complete their goal and government deliver policy intent.

Required Experience:

1. Develop content strategies driven by data – using analytics and user research to identify user needs
2. Create, evaluate and update inclusive content that meets user needs
3. Ability to conduct content audits, taxonomies and content mapping
4. Build strong and influential relationships with stakeholders, advocating the value of content design and presenting ideas
5. Work with Researchers to constantly test and iterate your content
6. Design and facilitate workshops with clients
7. Active role in establishing and growing the content design practice, embedding content design into ways of working
8. Significant experience in content management systems
9. Significant experience in agile methodology
10. Public Sector experience is essential, including DSIT GDS assessments
11. Ability to prototype in GDS toolkit is essential
12. Strong User Experience skills, including journey mapping and interaction design highly desirable

We’re also looking for people that fit how we work:

• Happiest working under their own direction, but fully supported when needed
• An obvious attention to detail, we want you to obsess about the little things!
• An escalation handler, able to achieve win-win outcomes by utilising the skills across the team
• Ability to work effectively with remote teams in India
• Ability to work flexibly to deliver on-time to tight timescales

What we can do for you:

We’re a transparent, honest and fiercely equal employer that believes completely in providing the best possible work experience for our employees:

Real Flexibility – we’re a family first organisation, and if the work gets done, you can work when and wherever you want. A healthy approach for most of our teams seems to be splitting three ways between home, customer sites and the office.

Awesome Environment – all of our employees will tell you that we foster an easy going environment, are experts at what we do and care deeply about what we work on – that’s in large part because we’re privately owned by those that work day-to-day in the business, and the company was started specifically to find a way for people to take more enjoyment from their work.

Interesting Work – these days most of our customers are household names and many of our projects have an important impact on the world around us. The kind of things we do regularly include working with not-for-profits to transform how they leverage technology, working with public bodies to shape digital services and working with top tier private entities to bring genuinely new and meaningful products and services to market.

Great Benefits – all the usual suspects and then some. Some highlights include our choose-your-own tech approach to end-user devices, well stocked cupboards with tasty goodies (we’re a food first company too), excellent professional development support including frequent in-house training for tech you can’t get trained on anywhere else and private healthcare. Full disclosure; some benefits can only be provided after probation.

Recognition & Growth – Certified as a Great Place to Work by independent assessors in both the UK and India and we’ve just entered the Sunday Times Tech Track 100, which charts the top 100 fastest growing tech companies in the country; we know we achieved this directly through the people we choose to work with. Don’t take our word for it though, check out our impartial Glass Door reviews.

At Kerv, we’re building something special and we’re building it to last. We want everybody to feel valued, included and love working together. With an uncompromising pursuit of amazing employee experience, we always strive to do the right thing. We believe and will relentlessly promote and support the power of diversity, equality and belonging, through collaboration and creating exceptional solutions together.

Allowed files: doc, pdf. Maximum file size (5MB)

Do you have the right to work in the UK?*

Do you have experience working at a senior level?*

Have you worked on Public Sector projects and have experience of going through GDS projects?*

Do you have the ability to flex across other user experience tasks?*

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