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- Tasks: Assist guests with travel preparations and ensure a smooth pre-travel experience.
- Company: Join Solmar Villas, an award-winning company dedicated to exceptional customer service in holiday bookings.
- Benefits: Enjoy flexible hybrid work, enhanced leave, discounts, and opportunities to stay in beautiful villas.
- Why this job: Be part of a dynamic team focused on guest satisfaction and innovative service excellence.
- Qualifications: Strong communication skills, problem-solving mindset, attention to detail, and proficiency in Microsoft Office required.
- Other info: Celebrate your birthday off and enjoy social events with a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
About Us
At Solmar Villas, we're by your side, all the way to the pool. As a multiple award-winning company, we help discerning holidaymakers enjoy wonderful, relaxing holidays by making it easy to book beautiful villas with private pools and helping them make lifelong memories. As we celebrate over 30 years, the momentum behind our brand is more vibrant than ever, bolstered by our unwavering commitment to exceptional customer service and a record nine British Travel Awards in 2024. There has never been a better time join!
What You’ll Be Doing
As a Pre-Travel Executive, you’ll assist guests with travel preparations, handle queries, and ensure they have all the information needed for a smooth and enjoyable trip. You will interact with direct bookers, travel agents, and third-party partners such as Jet2 and British Airways, providing exceptional support and ensuring a stress-free pre-travel experience.
We prioritise making the booking process as smooth as possible and ensuring guests have everything, they need before and during their stay. With service excellence at the heart of what we do; offering a wealth of choice; peace of mind, and wonderful holidays, we're looking for someone who can deliver really great guest service.
This is a fast-paced role that requires strong communication skills, attention to detail, and the ability to resolve issues proactively. If you love helping people and thrive in a dynamic environment, this could be the perfect opportunity for you!
Key Responsibilities:
- Act as the main contact for guests, answering queries via phone, email, and live chat.
- Provide accurate pre-travel information, including villa details, check-in procedures, and local recommendations.
- Assist with special requests, booking amendments, and extras such as car hire and transfers.
- Manage communications with direct bookers, travel agents, and third-party partners, ensuring all documentation is correct.
- Identify and resolve pre-travel issues, proactively addressing concerns before they escalate.
- Collaborate with internal teams and suppliers to ensure a seamless guest experience.
What We’re Looking For
- Exceptional communication skills – both written and verbal.
- Problem-solving mindset – ability to handle issues proactively and efficiently.
- Strong attention to detail – ensuring accuracy in guest communications and booking updates.
- Passion for delivering outstanding guest service and enhancing the pre-travel experience.
- Excellent telephone manner and customer service skills.
- Proficiency in Microsoft Office and general computer literacy.
Why Join Us?
- Be part of a collaborative and supportive team that values excellence, innovation, and guest satisfaction. Plus, addition benefits such as;
- A flexible hybrid working setup (office and home).
- A supportive team that values collaboration and creativity.
- Enhanced annual leave plus birthday off
- Discounts and other perks via Perkbox
- Private Medical Insurance
- Cycle to Work and Electric Car scheme
- Eyecare vouchers
- Opportunities to stay in some of our amazing villas for free
- Social events
- Pension contributions
Pre-Travel Executive (Concierge) employer: Solmar Villas
Contact Detail:
Solmar Villas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Pre-Travel Executive (Concierge)
✨Tip Number 1
Familiarize yourself with the travel industry, especially regarding villa rentals and customer service expectations. Understanding the nuances of pre-travel processes will help you stand out as a knowledgeable candidate.
✨Tip Number 2
Practice your communication skills by engaging in role-playing scenarios where you handle guest inquiries or resolve issues. This will prepare you for the fast-paced environment and demonstrate your problem-solving mindset during interviews.
✨Tip Number 3
Research Solmar Villas and their offerings thoroughly. Knowing specific details about their villas, services, and customer feedback can help you tailor your approach and show genuine interest in the company during your interactions.
✨Tip Number 4
Network with current or former employees of Solmar Villas on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your application and potential interviews.
We think you need these skills to ace Pre-Travel Executive (Concierge)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Pre-Travel Executive position. Understand the key responsibilities and required skills, such as exceptional communication and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service, communication, and any previous roles that involved travel or hospitality. Make sure to emphasize your attention to detail and proactive problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering outstanding guest service. Mention specific examples of how you've successfully handled customer queries or resolved issues in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your communication is clear and professional, reflecting the high standards expected by Solmar Villas.
How to prepare for a job interview at Solmar Villas
✨Showcase Your Communication Skills
As a Pre-Travel Executive, exceptional communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common questions concisely and confidently.
✨Highlight Your Problem-Solving Abilities
This role requires a proactive approach to resolving issues. Think of examples from your past experiences where you successfully handled challenges or complaints. Share these stories during the interview to illustrate your problem-solving mindset.
✨Emphasize Attention to Detail
Accuracy is crucial in this position. Prepare to discuss how you ensure precision in your work, whether it’s through double-checking information or maintaining organized records. Mention any tools or methods you use to stay detail-oriented.
✨Demonstrate Your Passion for Guest Service
The company values outstanding guest service. Be ready to express your enthusiasm for helping others and enhancing their travel experience. Share specific instances where you went above and beyond to assist a customer or client.
