Head of Operations

• Ensuring operational process and property management is of the highest standard across all of your spaces.

• Ensuring the smooth handover of events from the sales to the operations team and developing the best practice for each space.

• Being responsible for the sign off of clients and their suppliers’ documentation and licences to ensure all are in line with the spaces and their requirements.

• Leading in creating and developing processes and procedures for use internally, by suppliers and clients to ensure that planning and communication between all parties is smooth and effective.

• Identifying and leading on longer term internal projects such as building a reliable bank of freelance talent or wider supplier SLAs.

• Having oversight of each spaces’ staffing and service requirements for security, cleaning, crew and stewarding.

• Manage the running of allocated events. Support or lead with the planning and operations on multiyear, key high value clients or complex contracts.

• Collating and devising required documentation, activation budgets, compiling competitor analysis and other relevant tasks.

• Maintaining strong relations with our Landlords and other stakeholders.

• Overseeing the day-to-day running of the spaces.

• Being a support to the other Broadwick Spaces’ operational teams when required.

Finance

• Being responsible for keeping the operations team to budget, ensuring commercial best practice is implemented throughout the team to maximise yield.

• Managing the operations & space overheads section of the P&L for each space.

• Ensuring we are being given the best possible rates from suppliers.

Sales

• Working with the Head of Spaces to ensure operational compliance and championing and enabling growth across Broadwick Spaces.

• Attending site visits pre-contract where necessary to lend support to the sales team.

• Maximising sales and upselling at all opportunities.

New Spaces

• Consulting and advising on operations for new space acquisitions as and when required.

• Assisting the Director of Spaces and Head of Spaces in the delivery of new space activations as and when required.

Team

• Liaising with the People team and company payroll across salaries, overtime, new starters/leavers and management of the bonus in partnership with the line manager.

• Supporting the line manager with resource planning and leading on operations and property management recruitment for your team.

• Leading on the performance management and development of direct line reports.

• Managing People/HR proceedings as required.

• Working with the line manager to identify training needs and guiding team development.

• Creating a work environment that aligns with Broadwick values and principles.

Other

• Carrying out ad hoc duties when required to.

We are looking for an exceptional business leader to define the operational plan, in collaboration with the Head of Spaces., * Minimum of 5 years of event operations experience, ideally in a high volume events venue or portfolio.

• Previous experience of managing, influencing and inspiring venue operation teams.

• Exceptional knowledge of industry legislations, general event licensing and documentation required pre-event.

• Exceptional organisational and planning skills.

• Ability to keep calm, work under pressure and problem solve quickly.

• Experience of producing, managing and delivering an operational budget, P+Ls and financial reports in conjunction with finance teams.

• Exceptional organisational and planning skills.

• Confidence in briefing contractors and suppliers.

• An excellent understanding of H&S, compliance and environmental legislation and codes of practice.

• A reasonable level of competency using Microsoft and Google Drive software, particularly Word, Outlook and Excel.

• Self-motivation in addition to a positive and ‘can-do’ attitude in order to achieve tasks efficiently and to deadlines.

• Great understanding and knowledge of the local event and venue industry.

• Availability to work late nights and weekends as and when required.