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- Tasks: Coordinate and manage meetings and events, ensuring client satisfaction from start to finish.
- Company: Join Quay West Suites Melbourne, a luxury hotel community with stunning views and top-notch hospitality.
- Benefits: Enjoy discounts on accommodation, food, and career development opportunities through Accor's programs.
- Why this job: Be part of a vibrant team creating unforgettable experiences in a dynamic and supportive environment.
- Qualifications: Strong admin skills, customer service experience, and knowledge of Microsoft Office are essential.
- Other info: Opportunities for growth in a global hospitality network with over 400 hotels.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Quay West Suites Melbourne, 26 Southgate Avenue, Southbank, Victoria, Australia Req #3982
Tuesday, 21 January 2025
At Quay West Suites Melbourne we transform every guest’s stay into an unforgettable experience. We are more than just a luxury apartment-style hotel—we are a vibrant community overlooking the beautiful Yarra River, right in the heart of Southbank Promenade, where style and elegance meet top-notch hospitality.
Here, you will work in a stunning environment, surrounded by modern amenities designed to make every stay exceptional. From our Jarrah Restaurant & Bar to our state-of-the-art gym, stunning lap pool, and serene spa, our hotel offers a diverse range of facilities that cater to business travellers, families, and romantic getaways alike.
We pride ourselves on providing personalised service, and we’re looking for passionate individuals to join our dedicated team. Whether you’re interested in guest relations, food and beverage, or event coordination, you’ll find opportunities to grow and excel in a dynamic and supportive setting.
Purpose
As the Meeting and Events Executive , your expertise lies in the finer details. Your role involves meeting the needs of secured meeting and events business including weddings and social events from compilation of event order through to onsite management of the event and appropriate after function follow up.
Primary Responsibilities
- Responding to client enquiries and contacting clients to determine their meeting and event needs
- Daily and weekly administrative duties including distribution of event orders, final numbers and change log reports
- Coordination of all internal events including offsite catering orders
- Provide assistance in the formulation of quotations for conference proposals – covering venue, function, menu, and accommodation costs
- Complete organisation of conference activity and events from confirmation to post-event follow-up in order to ensure client satisfaction
- Develop and maintain effective relationships with clients and meeting managers, to ensure customer satisfaction and repeat business
Skills and Experience
To be successful in this role you will have a proven track record of performance, as well as:
- Knowledge of OPERA, Opera Sales & Catering (desirable)
- Outstanding service by providing the real deal to clients
- Strong administration and coordination skills, especially in regards to deadlines
- Strong knowledge of Microsoft Office suite essential
- Hotel experience or hospitality training in Conference & Events/Sales & Marketing highly regarded
- The ability to find the “yes” in every situation, excellent attention to detail and great customer service skills
- Excellent communication skills and professional telephone manner
- A friendly, outgoing personality and a high standard of personal presentation
- Excellent attention to detail
Benefits
- ALL Heartist Membership – Take advantage of discounts on accommodation and food & beverage worldwide!
- Family & Friends Discounts – Available on a range of accommodation, services and events for those who mean the most to you
- Accor Live Limitless (ALL) Loyalty Program – Earn status & reward points on your worldwide stays
- Learn Your Way – Support your career development with access to Accor’s industry leading training platforms, Accor Academy and Typsy
- Build Your Network – With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide
- Worldwide Opportunities – We are a world leading hotel operator! With over 400 hotels in the Pacific and more than 5,000 across 110 countries, offering limitless opportunities to grow your career
At Accor, we welcome you as you are. We help you grow and learn, so that work brings purpose to your life. By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality. Accor is an inclusive company, building diverse teams across the globe.
If you value excellence, creativity, and making every guest’s experience special, we’d love to hear from you. Join us at Quay West Suites Melbourne and help create unforgettable moments for our guests.
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Meeting and Events Executive employer: Royal Australasian College of Surgeons (RACS)
Contact Detail:
Royal Australasian College of Surgeons (RACS) Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Meeting and Events Executive
✨Tip Number 1
Familiarize yourself with the OPERA system, as it's mentioned as desirable in the job description. If you have experience with similar hotel management software, be ready to discuss how those skills can transfer to OPERA.
✨Tip Number 2
Highlight your customer service skills during the interview. Since the role emphasizes outstanding service and client satisfaction, prepare examples of how you've gone above and beyond for clients in previous roles.
✨Tip Number 3
Showcase your organizational skills by discussing specific events or projects you've coordinated. Be prepared to explain how you managed deadlines and ensured everything ran smoothly, as this is crucial for the Meeting and Events Executive role.
✨Tip Number 4
Network with current employees or professionals in the hospitality industry. Building relationships can provide insights into the company culture and may even lead to a referral, which can significantly boost your chances of landing the job.
We think you need these skills to ace Meeting and Events Executive
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Meeting and Events Executive position. Understand the key responsibilities and required skills, so you can tailor your application to highlight your relevant experience.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in event coordination, hospitality, or customer service. Use specific examples that demonstrate your ability to manage events and provide outstanding service.
Showcase Your Skills: Make sure to mention your proficiency with tools like Microsoft Office and any experience with OPERA or similar systems. Highlight your strong administrative skills and attention to detail, as these are crucial for the role.
Personalize Your Application: Address your cover letter to the hiring manager if possible, and express your enthusiasm for working at Quay West Suites Melbourne. Share why you are passionate about creating unforgettable experiences for guests and how you align with their values.
How to prepare for a job interview at Royal Australasian College of Surgeons (RACS)
✨Showcase Your Attention to Detail
As a Meeting and Events Executive, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulousness led to successful events or satisfied clients.
✨Demonstrate Your Customer Service Skills
Highlight your ability to provide outstanding service. Share stories that illustrate how you went above and beyond for clients, ensuring their needs were met and expectations exceeded.
✨Familiarize Yourself with OPERA and Microsoft Office
Since knowledge of OPERA and the Microsoft Office suite is essential, make sure to mention any relevant experience you have with these tools. If you're not familiar, consider brushing up on them before the interview.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle various event coordination scenarios. Think through potential challenges you might face in this role and how you would resolve them effectively.
