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- Tasks: Provide 1st and 2nd line IT support for a leading global law firm.
- Company: Join a prestigious global law firm known for its professional services.
- Benefits: Enjoy hybrid working with one week at home every four weeks.
- Why this job: Great opportunity to enhance your IT skills in a dynamic, high-pressure environment.
- Qualifications: 1-4 years of IT Service Desk experience, preferably in professional services.
- Other info: Ideal for tech-savvy individuals looking to grow in a supportive team.
The predicted salary is between 35000 - 40000 £ per year.
IT Service Desk Analyst Permanent role paying £35k-£40kHybrid working – 1 week in 4 working from home Are you an IT Service Desk Analyst looking for a new challenge? Do you have experience of working in the legal sector or similar professional services? In this exciting IT support role working for a leading global law firm, you will be responsible for providing 1st and 2nd line support for all technology systems. Your responsibilities: Being the first point of call for all IT-related support and providing technical support for computer applications and hardware: Office 365 Microsoft Teams Windows 10/11 Active Directory Exchange iManage Your skills: 1 – 4 years’ experience within an IT Service Desk role Experience of working for a professional services firm e.g. law, finance, insurance etc Excellent troubleshooting skills, with a demonstrable knowledge of hardware such as laptops and mobiles. Excellent communication skills and a good understanding of working in a high pressure environment. If this sounds of interest, hit APPLY now! …
IT Service Desk Analyst employer: Picture More
Contact Detail:
Picture More Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst
✨Tip Number 1
Familiarize yourself with the specific technologies mentioned in the job description, such as Office 365, Microsoft Teams, and Windows 10/11. Having hands-on experience or knowledge about these tools will help you stand out during the interview.
✨Tip Number 2
Highlight any previous experience you have in a professional services environment, especially in law or finance. This will demonstrate your understanding of the unique challenges and expectations in these sectors.
✨Tip Number 3
Prepare for common IT support scenarios that you might encounter in the role. Being able to discuss how you would troubleshoot issues with hardware or software will show your problem-solving skills.
✨Tip Number 4
Practice your communication skills, as excellent communication is crucial in this role. Be ready to explain technical concepts in a way that non-technical users can understand, which is key in a high-pressure environment.
We think you need these skills to ace IT Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT Service Desk roles, especially within the legal or professional services sector. Emphasize your troubleshooting skills and familiarity with technologies like Office 365, Windows 10/11, and Active Directory.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to provide 1st and 2nd line support and how you thrive in high-pressure environments.
Showcase Relevant Skills: Clearly outline your technical skills related to the job description. Include any certifications or training that are relevant to IT support, as well as your communication skills which are crucial for this role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, as attention to detail is important in an IT support role.
How to prepare for a job interview at Picture More
✨Showcase Your Technical Skills
Be prepared to discuss your experience with the specific technologies mentioned in the job description, such as Office 365, Microsoft Teams, and Windows 10/11. Highlight any troubleshooting scenarios you've successfully navigated.
✨Demonstrate Your Experience in Professional Services
Since the role is within a legal firm, share examples of your previous work in similar environments. Discuss how you adapted to the unique challenges of IT support in high-pressure settings.
✨Communicate Clearly and Effectively
Excellent communication skills are crucial for this role. Practice explaining technical concepts in simple terms, as you may need to assist users who are not tech-savvy.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Prepare to walk through how you would handle specific IT issues or user requests, demonstrating your analytical thinking and customer service approach.
