Business Analyst

Scottish Canals are the custodians of the nation’s canal network and surrounding estates. Our vision is to invest in the canal network to generate lasting benefit for people and communities; celebrating their industrial heritage, ensuring they offer quality green and blue spaces for people and communities and contribute to Scotland’s resilience in tackling climate change.

Our success is rooted in valuing the contributions of our entire team – we care, we create, and we collaborate to continue to deliver a whole range of activities from boating, paddling, walking and wheeling to living and playing and improving what the canals have to offer to our visitors and communities. We also work collaboratively with our partners and stakeholders to contribute to a wealthier, fairer, greener and more resilient Scotland.

As an employer we offer a truly unique opportunity to be part of our team, help us realise our vision and contribute to safeguarding our heritage and ensuring our canals flourish now and in the future.

We currently have an exciting opportunity for a Business Analyst to join our Project Management Office team in Glasgow or Falkirk. You will help provide data to form insights and recommend business and other organisational changes. These can be issues in any part of the organisation, including information technology (IT) processes, organisational structures, or staff development. The role of Business Analyst bridges the gap between IT and business domains. They are instrumental in defining business needs, identifying potential improvements, and translating these elements into detailed requirements.

The role holder will translate our organisational data and document, assess, and scrutinise our processes to identify areas for potential improvement. The focus is on drawing insights for evidence-led decision making, streamlining operations or developing solutions that allow for improved efficiency or increased productivity.

Acting as an ambassador of improvement, the Business Analyst will collaborate with colleagues to develop and adopt different working practices, by closely involving them in the development of process improvement activity and enabling them to implement and sustain changes.

The role is offered on a permanent basis, and with a starting salary of £34,165 (Band D). Working hours 35 hours per week, Monday – Friday.

Scottish Canals offer a generous annual leave entitlement of 28 days, plus 10 public holidays, along with enhanced sick pay, discounted shopping vouchers, health cash plan and a contributory pension scheme with up to 10% employer contribution.

Primary responsibilities of the role:

1. Data gathering, requirements analysis & elicitation, and presentation
2. Collect, clean, and consolidate data from multiple sources to support business decisions.
3. Perform advanced data analysis to identify trends, patterns, and insights.
4. Analyse and elicit business requirements.
5. Present findings and recommendations through reports, presentations, and data visualisations.
6. Design and develop interactive dashboards to track key performance indicators (KPIs) and business metrics.
7. Ensure dashboards are user-friendly, maintainable, and aligned with business requirements.
8. Collaborate with stakeholders to iterate and enhance dashboard functionalities.

Process definition and improvement

1. Map, define, and document existing and new business processes.
2. Identify inefficiencies, bottlenecks, and opportunities for improvement.
3. Propose and implement process improvements, using Lean/Six Sigma techniques where applicable.
4. Develop process documentation, including flowcharts, Standard Operating Procedures (SOPs), and training materials.

Stakeholder collaboration

1. Work closely with cross-functional teams, including IT, operations, and senior leadership, to define and align on objectives and deliverables.
2. Act as a liaison between technical teams and business stakeholders to ensure mutual understanding and effective communication.

Qualifications and knowledge required:

1. Batchelors degree in Business Admin, Data Analytics, Process Engineering or equivalent or suitable relevant experience in this field.
2. Power BI or equivalent data analysis tools.
3. Exceptional Microsoft Excel skills including lookups, text and string functions, pivot tables and basic VBA.
4. Experience of data mapping tools such as Visio, Lucid Chart, or Miro.

Skills and experience required:

1. Proficiency in creating dashboards using tools such as Tableau, Power BI, or similar platforms.
2. Proven experience in data gathering, requirements analysis, and presentation.
3. Ability to present information in a clear and concise manner.
4. Strong analytical and problem-solving skills with a focus on actionable outcomes.
5. Experience in process definition and improvement initiatives.

Qualities & abilities required:

1. Ability to work well under pressure, prioritise workload and meet deadlines.
2. Attention to detail, including data verification checks.
3. Ability to work independently and as part of a team.

Scottish Canals reserve the right to close this vacancy before the closing date if a sufficient number of applications are received.

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