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For Companies At a Glance
- Tasks: Lead daily operations and ensure a top-notch coffee experience for customers.
- Company: Join Costa, a major brand known for exceptional coffee and customer service.
- Benefits: Enjoy free meals, discounts, wellness classes, and career growth opportunities.
- Why this job: Step up as a leader, make impactful decisions, and thrive in a dynamic environment.
- Qualifications: Passion for service, strong communication skills, and ability to work under pressure.
- Other info: Flexible hours and a supportive team culture await you!
The predicted salary is between 28800 - 43200 £ per year.
Costa Manager – St James Costa Bexley
40 hours a week/ Up to £36000 per annum (Depending on experience)
Free meal while working on shift
We are looking for a highly motivated, reliable and dedicated Manager to join our team, with the exciting opportunity to step up and lead in the absence of our General Manager. Overseeing daily operations, to ensure the smooth running of the operations in a major brand, leading the team with enthusiasm, and ensuring a welcoming environment where both customers and staff can enjoy exceptional coffee experiences.
As a Costa Manager, your main responsibilities will be:
- Oversee daily operations and ensure seamless execution of business goals.
- Ensure waste is kept to a minimum during beverage production.
- Delegate where necessary and ensure the team is proactive at all times.
- In the absence of the General Manager, assist in the completion of weekly bookwork and any other duties that are deemed necessary.
- Act as the main point of contact and decision-maker in the absence of the General Manager.
- Be proactive at all times and use initiative, diplomacy, and discretion to solve any problems that may arise.
Our ideal Costa Manager will:
- Have a passion for delivering outstanding service, greeting customers with a smile and serving them with pride.
- Take initiative and make decisions that are right for our customers.
- Be an excellent team player with great communication skills.
- Have a desire to succeed in your role.
- Possess the ability to work under pressure.
- Demonstrate exceptional timekeeping and reliability.
- Have a safety-first mindset.
We ensure you’re rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Subsidised meals.
- Contributory pension scheme.
- Grow your career with our Career Pathways and MyLearning programmes.
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits.
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more.
- Save money on your food shop with discounts on Tesco, Sainsbury’s, Morrisons and many more.
- Up to 44% off cinema tickets to enjoy your favourite blockbuster.
- Receive cash rewards every time you spend and use them on a wide range of brands.
- Unwind with us with free wellness, mindfulness and exercise classes.
- You can share all discounts and offers with your friends and families.
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Costa Manager employer: OneRetail
Contact Detail:
OneRetail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Costa Manager
✨Tip Number 1
Familiarize yourself with Costa's brand values and customer service standards. Understanding what makes their coffee experience exceptional will help you align your approach during the interview.
✨Tip Number 2
Highlight your leadership skills and experience in managing teams. Be ready to share specific examples of how you've successfully led a team in a fast-paced environment, as this is crucial for the Costa Manager role.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing scenarios where you've effectively handled challenges in previous roles. This will show your proactive mindset and readiness to take initiative.
✨Tip Number 4
Research the local market and customer preferences in Bexley. Being knowledgeable about the community will help you connect with customers and tailor the coffee experience to their tastes.
We think you need these skills to ace Costa Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Costa Manager position. Understand the key responsibilities and the qualities they are looking for in a candidate, such as leadership skills, customer service passion, and the ability to work under pressure.
Tailor Your CV: Customize your CV to highlight relevant experience that aligns with the responsibilities of a Costa Manager. Emphasize your leadership roles, customer service achievements, and any experience in managing daily operations or teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you have successfully led teams, improved customer experiences, or managed operations in previous positions.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a managerial role.
How to prepare for a job interview at OneRetail
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering outstanding service during the interview. Share examples of how you've gone above and beyond for customers in previous roles, as this aligns perfectly with what they are looking for.
✨Demonstrate Leadership Skills
Since you'll be stepping up in the absence of the General Manager, highlight your leadership experience. Discuss situations where you've successfully led a team, delegated tasks, and maintained a positive work environment.
✨Be Proactive and Solution-Oriented
Prepare to discuss how you handle challenges and solve problems. They value initiative and discretion, so share specific examples of times when you've taken the lead to resolve issues effectively.
✨Emphasize Teamwork and Communication
As an excellent team player, it's crucial to showcase your communication skills. Talk about how you foster collaboration within a team and ensure everyone is on the same page, especially in a fast-paced environment.
