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- Tasks: Lead and inspire a sales team to achieve targets and deliver exceptional customer service.
- Company: Join JLA, a trusted provider of essential services for over 50 years across various sectors.
- Benefits: Enjoy flexible working, wellness support, gym access, and a generous leave policy.
- Why this job: Be part of a supportive culture that values your growth and celebrates achievements.
- Qualifications: Experience in sales management and a passion for coaching and developing teams.
- Other info: Earn up to £1,000 through our Refer a Friend scheme and enjoy a range of employee perks.
The predicted salary is between 36000 - 60000 £ per year.
JLA has been providing critical assets and services to a range of businesses and sectors including Care Homes, Hospitals, Schools, and Hotels for over 50 years. These assets and services are crucial in supporting customers with their Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning.
The company offers a unique, all-inclusive package called Total Care, this rental model allows customers to make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of.
When you join the JLA family, you\’ll also gain access to an extensive benefits package.
We care about our people and take your well-being seriously, which is why we offer a range of supportive tools for health and wellbeing, financial guidance, and legal advice. Our Employee Assistance Programme, 24/7 Wellness and Lifestyle App plus a dedicated team of Mental Health First Aiders are there to support you through life\’s challenges.We also offer up to 8 counseling sessions, which can be in-person or remote, providing you with the support and flexibility to suit your own personal needs.
You can reach any fitness goals with our free onsite gym at head office along with a range of other gym membership discounts available.
To offer financial support, we not only provide life assurance coverage, company sick pay, and a company pension scheme, we offer a range of added benefits such as free office parking, eye care vouchers, a cycle-to-work scheme, and exclusive discounts through our staff benefits hub.
We really pride ourselves in offering a healthy work-life balance and believe it is important to have time away to recharge which is why we provide 25 days of annual leave plus bank holidays, flexible working options, and enhanced family leave policies.
We are a company that appreciates you and invests in your success and even have a Colleague Recognition Scheme to celebrate your achievements. We\’re dedicated to your growth, offering support in career development and training. We value your referrals, and through our Refer a Friend scheme, you can earn up to £1,000 in bonus rewards!
Role overview
Embedding a high-performance sales culture and developing relationships with the team supporting and coaching team members to manage the delivery of your individual and team target.
Key tasks
- Inspiring sales agents to deliver excellent levels of individual/team performance and customer satisfaction.
- Ensuring digital leads are converted within agreed SLA’s
- Organise and tracking of all potential leads maintaining MIS.
- Resolution and removal of blockers to support target achievement.
- Generate and share information on individual and team performance.
- Provide quality customer service, role modelling values in all interactions with clients.
- Achieve and monitor the progress of KPI’s on a daily / weekly/monthly basis
- Senior stakeholder engagement across the wider business
- 121 coaching on sales relevant areas to improve performance
People Management
- Daily coaching and development of team members.
- Manage any employee relations issues in line with the policies set out by the business.
- Coach and develop the team to ensure they perform at a high level, ensuring colleagues maintain appropriate knowledge of the business products.
- Identify address any training and development needs and ensure teams have a personal development plan.
- Hold team briefing sessions / workshops to update the team on best practice.
- Ensure calls, emails, web leads and all data traffic are answered within agreed timescales and in an appropriate manner.
- Own individual and team call observation feedback to manage and improve sales quality
- Completion of regular performance reviews and support goal setting
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Contact Detail:
JLA Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Compliance Team Leader
✨Tip Number 1
Familiarise yourself with JLA's services and the Total Care package. Understanding how these offerings benefit various sectors will help you articulate your insights during interviews, showcasing your knowledge and enthusiasm for the role.
✨Tip Number 2
Highlight your experience in coaching and developing teams. Prepare specific examples of how you've inspired sales agents to achieve targets and improve customer satisfaction, as this aligns closely with the responsibilities of a Compliance Team Leader.
✨Tip Number 3
Demonstrate your ability to manage performance metrics effectively. Be ready to discuss how you've previously tracked KPIs and resolved blockers to support team success, as this is crucial for the role.
✨Tip Number 4
Engage with current employees or alumni from JLA on platforms like LinkedIn. Gaining insights into the company culture and expectations can give you an edge in understanding what they value in a Compliance Team Leader.
We think you need these skills to ace Compliance Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Compliance Team Leader position at JLA. Understand the key tasks and responsibilities, as well as the skills required. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Your CV should clearly showcase your relevant experience in compliance and team leadership. Use bullet points to outline your achievements and quantify your successes where possible. Make sure to include any specific metrics that demonstrate your ability to meet KPIs and manage teams effectively.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your leadership style and how you inspire teams to achieve high performance. Mention any relevant experience in coaching and developing team members, as well as your approach to customer service.
Proofread Your Application: Before submitting your application, take the time to proofread all documents. Check for spelling and grammatical errors, and ensure that your formatting is consistent. A polished application reflects your attention to detail and professionalism, which are crucial for a Compliance Team Leader.
How to prepare for a job interview at JLA Limited
✨Understand the Company Culture
Before your interview, take some time to research JLA's values and culture. They pride themselves on employee well-being and a supportive environment, so be prepared to discuss how you align with these values and how you can contribute to a positive team atmosphere.
✨Showcase Your Coaching Skills
As a Compliance Team Leader, you'll be responsible for coaching and developing your team. Be ready to share specific examples of how you've successfully coached others in the past, focusing on the outcomes and improvements achieved.
✨Prepare for Performance Metrics Discussion
Familiarise yourself with key performance indicators (KPIs) relevant to sales and compliance. Be prepared to discuss how you have monitored and improved performance metrics in previous roles, as this will demonstrate your ability to drive results.
✨Engage with Stakeholders
The role involves senior stakeholder engagement, so think about your experiences in managing relationships with various stakeholders. Prepare to discuss how you’ve effectively communicated and collaborated with different teams to achieve common goals.
