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For Companies At a Glance
- Tasks: Lead a fun team and ensure customers have an amazing experience.
- Company: Join Mecca, where we create a welcoming family atmosphere for our customers.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and teamwork.
- Why this job: Be part of a cheeky, chatty culture that values service and excitement.
- Qualifications: Bring your positive attitude and communication skills; experience is a bonus!
- Other info: You'll oversee the Food & Beverage department, making every visit special.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Our Team Leaders are trained to perform all the roles necessary to look after our wonderful Mecca customers. We are looking for fun, adaptable, caring, and hardworking people to join our team. We want cheeky, chatty, genuine individuals to work in our clubs who are committed to providing service that makes people feel so welcome it’s like being part of the family.
Your adaptability will mean you can get along with different people and work across all sections of the venue. You enjoy working hard and listening to our customers to find ways to make their visit special. You are friendly with a smile that’s always on and committed to making our venues a place for fun and excitement.
As Team Leader, you will be responsible for ensuring that we stay on track, leading the team, and making sure our customers have a great time. You will be a confident communicator, able to engage the team to agree on priorities and share success.
You will be a natural fit for our STARS values of Service, Teamwork, Ambition, Responsibility, and Solutions, and the behaviors that help bring excitement and entertainment to the customers and communities we serve.
Qualifications
- Your attitude is more important than experience; we are looking for people who love looking after customers, are fun, adaptable, caring, and hardworking, and will fit into a cheeky, chatty environment.
- Good communication skills.
- High level of attention to detail.
- A smile for everyone.
Additional Information
- This role will require you to oversee the Food & Beverage department.
- Experience in a catering environment preferred.
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Team Leader employer: Grosvenor Casinos Limited
Contact Detail:
Grosvenor Casinos Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader
✨Tip Number 1
Show your personality! Since they are looking for fun, adaptable, and chatty individuals, make sure to let your genuine self shine through in any interactions you have with the team or during the interview process.
✨Tip Number 2
Demonstrate your customer service skills. Think of specific examples where you've gone above and beyond for customers, as this role is all about making their experience special and memorable.
✨Tip Number 3
Familiarize yourself with the STARS values: Service, Teamwork, Ambition, Responsibility, and Solutions. Be prepared to discuss how you embody these values in your work and how they align with the company culture.
✨Tip Number 4
Highlight your adaptability. Share experiences where you've successfully worked across different roles or departments, showcasing your ability to engage with various team members and customers alike.
We think you need these skills to ace Team Leader
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Team Leader position. Understand the key responsibilities and the qualities they are looking for, such as adaptability, communication skills, and a customer-focused attitude.
Showcase Your Personality: In your application, let your personality shine through. Use a friendly and engaging tone that reflects the cheeky and chatty environment they are looking for. Share experiences that demonstrate your fun and caring nature.
Highlight Relevant Experience: Even if your experience isn't directly in a catering environment, highlight any relevant roles where you demonstrated leadership, teamwork, and customer service. Make sure to connect these experiences to the qualities mentioned in the job description.
Align with STARS Values: Make sure to reference the STARS values (Service, Teamwork, Ambition, Responsibility, Solutions) in your application. Provide examples of how you embody these values in your previous roles or experiences.
How to prepare for a job interview at Grosvenor Casinos Limited
✨Show Your Personality
As a Team Leader, being fun and adaptable is key. Let your personality shine during the interview! Share stories that highlight your cheeky and chatty nature, and how you connect with customers.
✨Demonstrate Your Communication Skills
Good communication is essential for this role. Practice clear and confident responses to common interview questions, and be ready to discuss how you engage with your team and customers.
✨Emphasize Your Customer Care
Since the role focuses on looking after customers, prepare examples of how you've gone above and beyond to make someone's experience special. This will show your commitment to service.
✨Align with STARS Values
Familiarize yourself with the STARS values: Service, Teamwork, Ambition, Responsibility, and Solutions. Be prepared to discuss how you embody these values in your work and how they guide your interactions.
