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- Tasks: Welcome visitors, manage customer relationships, and oversee daily operations at the Business Centre.
- Company: Join BizSpace, a vibrant community focused on enhancing business experiences.
- Benefits: Enjoy flexible hours, engaging activities, and opportunities for personal growth.
- Why this job: Be part of a dynamic team that values customer connections and community engagement.
- Qualifications: Strong communication skills, problem-solving mindset, and a professional appearance are essential.
- Other info: This part-time role offers a chance to develop your career in a supportive environment.
Job Description:
Responsibilities include but are not limited to;
Front of House:
- Welcoming visitors to the Business Centre
- Offering refreshments to BizSpace guests/tours
- Build a solid relationship with customers
- Manage Mailbox and Virtual office customers
- Managing access control for new/departing customers, visitors, contractors
- Maintaining log of BizSpace guests, contractors and attendees for fire log
- Work closely with customers upon onboarding to ensure a smooth transition
- Resolve any concerns or problems regarding the business centre experience, office setup and IT
Customer Management:
- Enhance the entire customer journey – building and strengthening relationships
- Coordinate and organise customer engagement activities
- Promote and encourage site networking and event participation
- Identify opportunities to link customers and their businesses with one another
- Oversee car park management, charging thereof and allocations
- Maintain stock levels of refreshments
- Manage supplementary recharging of ancillary services – meeting rooms, co-working etc.
- Manage relationships; encourage positive reviews and oversee complaints
Operations:
- Maintain the highest of professional standards
- Daily review of cleaning and maintenance levels
- Oversee cleaning and maintenance operatives and contractors
- Ensure kitchens and communal areas are presented at their best – assisting where necessary
- Maintain sales literature and collateral; including the ordering thereof
- Maintain standards and oversee management of meeting room bookings
- Stationery and supplies management and ordering
- Monitoring H&S platforms (Property Plus) – Training provided
- Participate and drive activities that improve the quality of the services provided
- Help support energy consumption and ESG policies
BCM Support:
- Encourage and promote ESG interactivity and engagement
- Deputise BCM role with all aspects of Business Centre management
- Devise regular fun and engaging activities to hold within the Business Centre
- Support social media activity – content, pictures & videos for followers
- Answering and managing calls and enquiries
- Maintaining availability lists, pricing and newsletters
- Support regionally when required within the wider team
- Drive ancillary income from telecoms, furniture, cleaning, meeting rooms, mailboxes etc.
- Promote and identify uplift opportunities with customers to increase income and services
- Carry out viewings and tours where necessary
- Help support locally driven enquires and sales opportunity
- Identify opportunities to connect and enhance relationships with the local community
Key Skills:
- Excellent communication skills at all levels
- Problem solver by nature
- Sales Orientated
- Good knowledge of use of IT
- Use of Microsoft 365
- Good telephone manner
- Professional appearance and personality
- Flexible
- Full clean driving license
This job description is intended to reflect, in outline, the responsibilities of the post-holder which may change over time in line with the Corporate and local business needs of Sirius. It will therefore be subject to periodic review.
Interested?
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Assistant Business Centre Manager (Part time) employer: BIZSPACE LIMITED
Contact Detail:
BIZSPACE LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Business Centre Manager (Part time)
✨Tip Number 1
Make sure to showcase your excellent communication skills during any interactions. Whether it's in person or over the phone, demonstrating a friendly and professional demeanor will help you stand out as a candidate who can enhance the customer journey.
✨Tip Number 2
Familiarize yourself with the concept of ESG (Environmental, Social, and Governance) policies. Being able to discuss how you can promote and engage customers in these initiatives will show that you're aligned with the company's values and goals.
✨Tip Number 3
Highlight any previous experience you have in customer management or sales-oriented roles. Be prepared to share specific examples of how you've built relationships and resolved issues, as this is crucial for the Assistant Business Centre Manager position.
✨Tip Number 4
Demonstrate your flexibility and problem-solving skills by preparing to discuss scenarios where you've had to adapt quickly or find solutions to unexpected challenges. This will show that you're ready to handle the dynamic environment of a business centre.
We think you need these skills to ace Assistant Business Centre Manager (Part time)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Assistant Business Centre Manager role. Focus on customer management, communication skills, and any previous experience in a front-of-house or operations role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention specific examples of how you've successfully managed customer relationships or resolved issues in previous roles. This is your chance to show your personality and fit for the company culture.
Highlight Key Skills: In your application, emphasize key skills mentioned in the job description, such as problem-solving, sales orientation, and proficiency in Microsoft 365. Use concrete examples to demonstrate these skills in action.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that your formatting is consistent. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at BIZSPACE LIMITED
✨Showcase Your Customer Service Skills
Since the role involves enhancing the customer journey, be prepared to share specific examples of how you've built relationships with customers in the past. Highlight your problem-solving abilities and how you’ve resolved issues to improve customer experiences.
✨Demonstrate Your Organizational Skills
The job requires managing various tasks like overseeing cleaning and maintenance, as well as coordinating customer engagement activities. Discuss your experience in multitasking and how you prioritize responsibilities to ensure everything runs smoothly.
✨Familiarize Yourself with ESG Policies
As promoting ESG interactivity is part of the role, it’s beneficial to understand what ESG means and how it applies to business operations. Be ready to discuss any relevant experience or ideas you have for engaging customers in sustainability initiatives.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life situations, such as managing complaints or organizing events. Think of scenarios where you successfully navigated challenges and be ready to explain your thought process and outcomes.
