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For Companies At a Glance
- Tasks: Lead and motivate a team to deliver top-notch transport services for vulnerable citizens.
- Company: Join Coventry City Council, a diverse and inclusive organization committed to community service.
- Benefits: Enjoy a fantastic rewards package and guaranteed interviews for eligible candidates.
- Why this job: Make a real impact in your community while working in a supportive and innovative environment.
- Qualifications: Strong communication skills and understanding of special needs transport are essential.
- Other info: Training and support provided; commitment to diversity and inclusion is a priority.
The predicted salary is between 36000 - 60000 £ per year.
Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
About The Team We Are Recruiting To
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The job involves providing a high level of service to the citizens of Coventry who require transportation to and from schools, day care centres for older people, colleges and centres for citizens with learning difficulties. Therefore you will understand the importance of confidentiality, be sensitive to the needs of others and a strong communicator.
Passenger Transport Services (PTS) Coventry is responsible for delivering transport services to approximately 1200 special educational needs and vulnerable adult passengers daily.
As a result, our customers can access and take part in the following wide range of services and activities:
- Social care transport for adults with learning difficulties and older people to day care and/or learning opportunities
- Education and learning, home to school transport for children and young people with special educational needs and/or physical and/or sensory impairments
- Transport to school, contact or medical appointments for children who are looked after by the authority
- Health related services including the provision of clean linen to residential homes and people cared for in their own homes
- Employment related services
What is the job role?
This role involves:
- Lead, manage and motivate passenger transport co-ordination officers, and front-line staff in the delivery of a high quality, timely, and customer focussed passenger transport service and associated activities.
- Assist in the development, review and update of passenger transport (and related activities) policy in line with all legislative requirements, and best practice (i.e. health and safety, road traffic/transport law and regulations, Disability Discrimination Act) in consultation with all stakeholders, to ensure continuous improvement and innovation in service delivery.
- Co-ordinate the collation of information from within the Service Area to enable the provision of accurate statistical data as required. Develop and maintain databases as necessary and generate required reports.
- Carry out the duties of the post in ways, which support the dissemination of good practice within the context of the PTS Values and aims of the service.
This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).
Who are we looking for?
You will have an understanding of special needs and its application in a passenger transport environment and awareness of disability issues in the context of service delivery including compliance with Disability Discrimination Awareness Act.
You will need to have good verbal and written communication skills, to be able to work with SEN, schools, parents and day centres, as well our other internal colleagues to ensure clients with specific special needs have access to the appropriate transport that meets their individual requirements.
You will have strong emotional intelligence with an ability to manage pressure for yourself and those you supervise through strong organisation and planning skills, that is coupled with excellent people management skills.
Training and support will be offered for the successful applicant.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Guaranteed Interview Scheme – As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you’ll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
For full details on the application process please read the attached document on our jobs page labelled ‘Coventry City Council Application Process’. If there is any evidence of a candidate using AI to complete their application, then the application will be rejected unless the candidate can provide a justification which the Council considers to be reasonable.
Interview date(s): 19th March 2025
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package – to find out more please visit this link .
Attached documents
- PTS Supervisor Job_Description_2025 (1).pdf
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Passenger Transport Supervisor employer: Coventry City Council
Contact Detail:
Coventry City Council Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Passenger Transport Supervisor
✨Tip Number 1
Familiarize yourself with the specific needs of the communities you will be serving. Understanding the challenges faced by individuals with special educational needs and disabilities will help you demonstrate your commitment to inclusivity during the interview.
✨Tip Number 2
Highlight your experience in managing teams and delivering high-quality services. Be prepared to discuss specific examples of how you've motivated staff and improved service delivery in previous roles.
✨Tip Number 3
Showcase your communication skills by preparing to discuss how you would engage with various stakeholders, including parents, schools, and internal colleagues. This will demonstrate your ability to collaborate effectively in a diverse environment.
✨Tip Number 4
Research the latest policies and best practices related to passenger transport and disability awareness. Being knowledgeable about current legislation will position you as a well-informed candidate who is ready to contribute to continuous improvement.
We think you need these skills to ace Passenger Transport Supervisor
Some tips for your application 🫡
Understand the Role: Before you start writing your application, make sure you fully understand the responsibilities and requirements of the Passenger Transport Supervisor role. Highlight your relevant experience in managing teams and providing high-quality services.
Emphasize Inclusivity: Given the emphasis on diversity and inclusion in the job description, make sure to reflect this in your application. Share any experiences you have that demonstrate your commitment to inclusivity and working with diverse communities.
Showcase Communication Skills: Since strong verbal and written communication skills are crucial for this role, provide specific examples of how you've effectively communicated with various stakeholders, such as schools, parents, and colleagues.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the values and expectations outlined in the job description. Use keywords from the posting to ensure your application stands out and clearly demonstrates your fit for the position.
How to prepare for a job interview at Coventry City Council
✨Understand the Values
Familiarize yourself with the One Coventry Values. Be prepared to discuss how your personal values align with theirs, especially regarding inclusivity, diversity, and community service.
✨Showcase Your Communication Skills
As a Passenger Transport Supervisor, strong communication is key. Prepare examples of how you've effectively communicated with diverse groups, including those with special needs, parents, and colleagues.
✨Demonstrate Emotional Intelligence
Highlight your ability to manage pressure and support your team. Share specific instances where you've used emotional intelligence to resolve conflicts or motivate others.
✨Prepare for Policy Discussions
Be ready to discuss relevant policies, such as the Disability Discrimination Act. Show your understanding of how these laws impact service delivery and your approach to continuous improvement.
