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- Tasks: Provide top-notch customer service across calls, chats, and emails while embodying Belstaff's values.
- Company: Belstaff is a pioneering clothing brand known for its innovative designs and independent spirit.
- Benefits: Join a dynamic team with opportunities for growth and a chance to make a real impact.
- Why this job: Be part of a legacy brand that values creativity, teamwork, and exceptional customer experiences.
- Qualifications: Fluent in German and English, with customer service experience and a passion for helping others.
- Other info: This is a fixed-term contract role until December 2025, perfect for those looking to gain valuable experience.
The predicted salary is between 24000 - 36000 £ per year.
Belstaff was created by and for independent spirits. We know that what we do, and who we do it with matters. Join the team and make an impact as we build a legacy that surpasses our incredible past.
Love The Challenge. Find A Way. Go All In. Stand Together. Be The Difference.
A bit about Belstaff
Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day.
We are currently searching for a German Speaking Customer Service Advisor to join our team until December 2025.
Our successful candidate will have experience of looking after customers in a contact centre environment, with a high level of enthusiasm, communication and attention to detail, and puts our customers\’ needs at the heart of every decision.
We are looking for someone who will be responsible for:
- Delivering a best in class service that will drive an Excellent Customer Satisfaction rating by being a brand ambassador and demonstrating the Belstaff values throughout all customer interactions
- Supporting with customer contacts and responding to customer enquiries across multiple platforms at the same time within SLAs
- Handling a high volume of incoming calls, live chat, social and email tickets
- Placing customer orders and advising on products
- Responding to customer order queries and providing accurate, live and complete information, always keeping delivering an omnichannel experience across online and in store in mind
- Supporting stores and resolving issues
- Dealing with customer returns and making decisions with the best outcomes for both the customer and the business
- Working cross functionally with Head Office teams to obtain necessary information and resolve any customer issues
- Providing feedback and supporting across the Ecommerce function
- Developing a trusting relationship with our delivery service providers to resolve any issues as quickly as possible
- Keeping up to date records of customer interactions using the relevant tools
We are looking for someone who has:
- Fluency in German and English in order to respond to customers both orally and in writing
- Experience working in a customer service contact centre environment
- Passion to deliver a consistently high level of customer experience that exceeds expectations
- A strong ability to retain and share information about the Belstaff legacy, product and current campaigns to engage and excite customers
- Patience and sympathy to actively listen to customers, build rapport and probe further as required
- Experience on Zendesk is desirable
- Confidence using the Microsoft Office Suite
- Fluency in additional languages would be beneficial
We are looking for someone who is:
- Inspired by working for Belstaff
- Exceptionally detail oriented and outstandingly organised
- A strong problem solver with a solutions oriented approach
- Confident to make decisions within the agreed ways of working framework
- Keen to share ideas and outcomes with the team
- Self motivated and able to multitask and prioritise
- Engaged by working in a dynamic and fast paced environment
Where to from here?
We are an equal opportunity employer and value diversity at our company. We will not discriminate on the basis of sex, race, marital status, disability, age, sexual orientation or religion. We are committed to a fair and accessible recruitment process for all candidates so if you would like us to make any adjustments to the application or interview process, please let us know and we will be happy to support you. #J-18808-Ljbffr
German Speaking Customer Service Advisor- Fixed Term Contract employer: Belstaff
Contact Detail:
Belstaff Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Speaking Customer Service Advisor- Fixed Term Contract
✨Tip Number 1
Make sure to familiarize yourself with Belstaff's brand values and history. Understanding the legacy and mission of the company will help you connect with the team and demonstrate your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills in both German and English. Since you'll be interacting with customers in both languages, being fluent and confident will set you apart from other candidates.
✨Tip Number 3
Get comfortable with customer service tools like Zendesk. If you have experience with similar platforms, be ready to discuss how you've used them to enhance customer interactions in your previous roles.
✨Tip Number 4
Showcase your problem-solving skills by preparing examples of how you've handled challenging customer situations in the past. This will highlight your ability to think on your feet and provide excellent service.
We think you need these skills to ace German Speaking Customer Service Advisor- Fixed Term Contract
Some tips for your application 🫡
Understand the Brand: Familiarize yourself with Belstaff's history, values, and product offerings. This will help you align your application with their brand ethos and demonstrate your passion for the company.
Tailor Your CV: Highlight your customer service experience, especially in a contact center environment. Emphasize your fluency in German and English, as well as any experience with tools like Zendesk.
Craft a Compelling Cover Letter: Use your cover letter to express your enthusiasm for the role and how your skills align with Belstaff's mission. Mention specific examples of how you've delivered excellent customer service in the past.
Showcase Your Problem-Solving Skills: In your application, provide examples of how you've effectively resolved customer issues. Highlight your ability to multitask and prioritize in a fast-paced environment, which is crucial for this role.
How to prepare for a job interview at Belstaff
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to help a customer, as this aligns with Belstaff's values.
✨Demonstrate Your Knowledge of Belstaff
Familiarize yourself with Belstaff's history, products, and current campaigns. Being able to discuss the brand's legacy will show that you are genuinely interested in the company and can engage customers effectively.
✨Highlight Your Multitasking Skills
Since the role involves handling multiple customer inquiries across various platforms, be prepared to discuss how you manage your time and prioritize tasks. Provide examples of how you've successfully juggled responsibilities in a fast-paced environment.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of scenarios where you had to resolve issues creatively and efficiently, demonstrating your solutions-oriented approach.
